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Vera Cadillac - Service Center

Pembroke Pines, FL

4.8
2,783 Reviews
Call Service Center (844) 517-0823

2,783 Reviews of Vera Cadillac - Service Center

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February 22, 2023

My service advisor got the job done and I would recommend a friend to have there vehicle service there. More

by 20BLAZE1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Feb 22, 2023 -

Vera Cadillac responded

Thank you for choosing Vera Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Experience The Vera Difference Gustavo Rodriguez Service Director

February 22, 2023

Awesome dealership. You come and go with no time. Appt works best also. First time heading there? Ask for Giovanni, the friendliest and nicest Service Advisor you’ll eve More

by jamesric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2023 -

Vera Cadillac responded

Thanks for sharing about your experience with Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

February 21, 2023

The job took longer than I expected but they did give me a loaner they were very informative and I would definitely recommend them More

by miacuban
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr padron and customer service get me informed of the process with my car
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Feb 22, 2023 -

Vera Cadillac responded

We appreciate your business, Mia, and our entire dealership team looks forward to serving you for all of your automotive needs. Experience The Vera Difference Gustavo Rodriguez Service Director

February 21, 2023

Service Tech Edwin was great ! ! The turnaround time exceeded expectations and the communication was on point More

by HECTOR13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Montoya
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Feb 22, 2023 -

Vera Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Edwin met your expectations. Thank you for choosing Vera Cadillac, Hector, we look forward to having you as a valued customer for many years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

February 21, 2023

I think Vera Cadillac is damaging my car because my have been in there shop every year for the last six years sometimes twice in one calendar year sometimes for the same things this absolutely crazy More

by CAWLEYAMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Conrad Hernandez is the best he’s always courteous and very helpful and well educated
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Feb 22, 2023 -

Vera Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Leonardo Pena Service Manager

February 21, 2023

Excellent service TJ was professional and knowledgeable took possession of my CT5 today very nice vehicle More

by evk42qri
Workmanship
Recommend Dealer
Yes
Employees Worked With
Torres Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2023 -

Vera Cadillac responded

Thanks for sharing your thoughts about your experience with Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

February 21, 2023

Very courteous and professional service was on time and within the expected time experience was positive thanks for the great service More

by jparker704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 22, 2023 -

Vera Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Experience The Vera Difference Gustavo Rodriguez Service Director

February 19, 2023

I continue coming to Vera because of the service! It is top notch at its best! The superior level of service from the mechanics to management I have always been treated fair and with courtesy! More

by mccrayk76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve from roadside
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Feb 20, 2023 -

Vera Cadillac responded

Thanks for sharing your thoughts about your experience with Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

February 18, 2023

The service was provided in a courteous, efficient, and professional manner. Geovanny my service provider was very knowledgeable and explain the process, and was very transparent throughout the repairs. More

by CYNTHIA90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geovanny
Report | Print
Feb 19, 2023 -

Vera Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Vera Cadillac, Cynthia, we look forward to having you as a valued customer for many years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

February 17, 2023

Vera is second to none. I’ve never seen a dealership provide such great service time after time. Will never do business elsewhere! More

by vpadial
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Conrad and Chris alejo
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Feb 19, 2023 -

Vera Cadillac responded

Thanks for sharing your thoughts about your experience with Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

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