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Vera Cadillac - Service Center

Pembroke Pines, FL

4.8
2,808 Reviews

2,808 Reviews of Vera Cadillac - Service Center

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December 29, 2022

I’ve been taking my Cadillac Escalade for service to Vera Cadillac for the past 10 years. They have amazing service. All the work has been done and done well I am very very satisfied with their performance More

by Cadillac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geovanni
Dec 30, 2022 -

Vera Cadillac responded

Thank you for sharing your experience with the Vera Difference. We appreciate your continued business and look forward to seeing you again next time. Happy Holidays!

December 28, 2022

Great service good people and knowledgeable of their work I like to thanks both Geo for their good service More

by PARTS009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geo Rubio and Geo Suarez
Dec 29, 2022 -

Vera Cadillac responded

Thank you for the review and recommendation. Take care and we’ll see you next time.

December 27, 2022

Just purchased a xt-6 and it was the easiest purchase I ever made, From the manger Chris to Jose the salesman and Nestor the service advisor everyone was so helpful and friendly. I would definitely refer f More

by BECKRICK96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cobos-Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Otero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabino Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Vera Cadillac responded

Congratulations on your recent purchase and thank you for the recommendation. We hope you enjoy your Cadillac and look forward to seeing you back at Vera for your first oil change. Happy Holidays!

December 27, 2022

I have nothing but great things to say about my service experience with Vera. My service advisor was amazing and the staff in general was fabulous. More

by jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrad
Dec 28, 2022 -

Vera Cadillac responded

Thank you for the review and recommendation. Take care and we’ll see you next time.

December 27, 2022

The service is friendly but the mechanics have not been able to repair the car completely after 2 visits. I need to bring it back again for service of the original order. Also, the key fob was scratched an More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lorenzo Piquet
Dec 29, 2022 -

Vera Cadillac responded

Greg, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (954) 436-3036 to discuss your concerns, as your satisfaction is of utmost importance to us.

December 27, 2022

Jason Bock was amazing and very knowledgeable. I had a great service with him very fast. He help me with no hidden fees and explained everything detail to me. More

by tarryncaceres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Back
Dec 28, 2022 -

Vera Cadillac responded

Thanks for the review and shout out for Jason! Take care and we’ll see you next time.

Dec 29, 2022 -

Vera Cadillac responded

We are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 27, 2022

Staff was very professional and kept me updated on the status of my vehicle at all times. More

by Ej8942
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Dec 28, 2022 -

Vera Cadillac responded

Thanks for the review and recommendation.

Dec 29, 2022 -

Vera Cadillac responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

December 25, 2022

It's a nice dealer good customer service and good job well done definitely i can recommend them. My agent was Mr. Alejandro Medin More

by GIBSON_CUSTOM47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Medin
Dec 27, 2022 -

Vera Cadillac responded

Hi, Thanks for highlighting some of our staff who helped make this such a great experience! Thanks again for the recommendation, and have an amazing day!

December 23, 2022

Excellent customer service. As soon as I contacted them a tow truck was on its way. Scheduled my loaner with no issues. More

by maylincallado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin - service advisor
Dec 27, 2022 -

Vera Cadillac responded

We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

December 23, 2022

Nice and friendly people with good communication. Good service options to help you out even when you can’t get to the dealership. More

by JAYMANL
Recommend Dealer
Yes
Employees Worked With
Christopher from service
Dec 27, 2022 -

Vera Cadillac responded

We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

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