Vernon Auto Group

Best experience of any dealership I've been to. Nick Fuentes took really good care of me. Nick Fuentes took really good care of me. More

Nice people and fast service will definitely use them again if I ever need more repairs again if I ever need more repairs More

I purchased a truck from this dealership in May and, four months later, they still have not delivered the title. The General Manager, Chris, refuses to return voicemails and takes no responsibility for the d months later, they still have not delivered the title. The General Manager, Chris, refuses to return voicemails and takes no responsibility for the dealership's mistakes. That lack of accountability shows poor leadership and a complete breakdown in communication. Additionally, they shorted me one of the keys that was pictured in the sales listing. This dealership has proven itself to be nothing more than the stereotype of shady used car sales associates. At this point, I've had to file a claim with the Texas DMV and escalate the issue to Sonic Automotive's parent company, to try to recover what I legally paid for. Buyers beware: if this is how they treat customers after the sale, imagine what else they cut corners on. UPDATE: The GM, Chris, finally reached out to me about all the issues with the purchase. He took care of the missing key from the sale so that I now have two keys for the truck, as well as a small token of his apology for the way things went. Issue is resolved, but I still waited four months for a title. More

Vernon Ford has no issue calling you nonstop when they are trying to make a sale, but after signing they suddenly cannot answer the phone or return a call or voicemail. Dealership pulled bait and switch are trying to make a sale, but after signing they suddenly cannot answer the phone or return a call or voicemail. Dealership pulled bait and switch tactic and refuse to rectify the situation. Have been waiting for over 2 months for what I was owed but dealer continues to dodge all attempts at communication. Save yourself the hassle and find another place to buy your next Ford! More

The auto group did everything they could to make us happy and to correct the issues with the car. I have no complaints and only praise. and to correct the issues with the car. I have no complaints and only praise. More

Vernon auto group is an amazing dealership with a great staff. Whatever you need, they’re there every step of the way. They’re customer service is outstanding and I give them a 10 out of 10. staff. Whatever you need, they’re there every step of the way. They’re customer service is outstanding and I give them a 10 out of 10. More

Best dealer in Texas. Very nice and professional sales team and service department to do business with. Very nice and professional sales team and service department to do business with. More

Great service! Very friendly and accommodating! Would refer all my friends to this dealership because of the service manager! Very friendly and accommodating! Would refer all my friends to this dealership because of the service manager! More

Great communication and transparency throughout the transaction. No pressure to visit the dealership to make a deal and all was handled professionally remotely. transaction. No pressure to visit the dealership to make a deal and all was handled professionally remotely. More

Morgan at Vernon Auto Group made me a deal good enough to drive from Arizona to Texas to pick up the exact truck I wanted. Morgan and Katelyn made the paperwork as easy as possible and answered every questio drive from Arizona to Texas to pick up the exact truck I wanted. Morgan and Katelyn made the paperwork as easy as possible and answered every question I had. I would absolutely do business with Vernon again in the future! More