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Vernon Auto Group
Vernon, TX
5,553 Reviews
The future is here. Everything we do, we believe in challenging the norm. We believe that the automotive purchasing experience is fundamentally flawed. If you are the type of person who wants complete control over your purchase experience without the pressure of a salesperson or having to negotiate back and forth, then we are the dealer group for you.
Streamline processes, nationwide delivery, and purchase experience from the comfort of your home. All with a dedicated Product Specialist, who is commission-free, to help guide you through your experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 5,553 reviews
September 26, 2016
GREAT!! THE SERVICE PROVIDED FROM THE EMAILS TO THE CALLS ALL THE WAY TO I GOT THERE WAS GREAT!! PERFECT SERVICE STEVE YBARRA WILL SPREAD THE WORD ABOUT YOU! THE SERVICE PROVIDED FROM THE EMAILS TO THE CALLS ALL THE WAY TO I GOT THERE WAS GREAT!! PERFECT SERVICE STEVE YBARRA WILL SPREAD THE WORD ABOUT YOU! More
by latolya01
Employees Worked With
September 25, 2016
Fast and no BS Vernon Auto Group did everything to get me my dream truck. Jr was the guy who made it happen for me. I got a Dodge Ram 3500 Laramie Longhorn Megacab w Vernon Auto Group did everything to get me my dream truck. Jr was the guy who made it happen for me. I got a Dodge Ram 3500 Laramie Longhorn Megacab with an Aisin Transmission and it's a towing machine! Vernon Auto Group searched high and low for this truck that had to be exactly how I wanted it; they exceeded my expectations. I will recommend all my big truck fanatics to Vernon Auto Group. More
by Michaelsolares
September 25, 2016
Fantastic dealership Excellent customer service. Kyle made the purchase so easy and effortless. I have never had such a great buying experience. They had the truck ready w Excellent customer service. Kyle made the purchase so easy and effortless. I have never had such a great buying experience. They had the truck ready with hitch/light plug ready to go when I arrived for my new vehicle. Just an all around fantastic way to buy. If we need other vehicles, we will definately choose Vernon Auto Group again. More
by EmeraldIsleFarm
September 25, 2016
Product was as described, but some significant hiccups I came from a significant distance to the dealership. The transportation arrangements were very helpful. The vehicle was just as they said it would b I came from a significant distance to the dealership. The transportation arrangements were very helpful. The vehicle was just as they said it would be. That is about the end of the positive. Balls were dropped from that point forward on the business end of the transaction starting with the dealership not being able to verify funds in my checking account (I paid cash for the vehicle). No mention of this requirement occurred prior to my travel to the dealer, as I could have easily brought a cashier's check with me. We were able to make alternative arrangements, as I was faced with abandoning the deal, flying back home and returning, or staying the weekend in Vernon, All the options aforementioned meant wasted time and money. Necessary arrangements were made and I was able to take delivery and go home. From that point, the necessary paperwork apparently got buried in a pile and did not get sent out to me until after numerous phone calls requesting it. After considerable time and effort, the paperwork arrived and the deal was finally closed. Everyone I dealt with was pleasant. Significant effort to improve communication, customer service, attention to detail, and follow through would make a difference here. More
by burnindaylight
September 24, 2016
Great Place We have been working with Steve Ybarra for many years he has always done a great job. Everyone was friendly at the dealership. We love the truck. We have been working with Steve Ybarra for many years he has always done a great job. Everyone was friendly at the dealership. We love the truck. More
by Don & Becky
Employees Worked With
September 24, 2016
"recent purchase of used truck" This was my first online truck buying experience and also my first time buying a used truck. My salesman Robert was very friendly. I had several probl This was my first online truck buying experience and also my first time buying a used truck. My salesman Robert was very friendly. I had several problems but most were resolved professionally. The one (and most costly) problem I encountered was obtaining a service record from the Vernon service department before making my purchase. I was told multiple times that the vehicle was in great shape with no broken parts. My door handle on the drivers side was broke which I was not made aware of before purchasing but it is clearly on the service report which I was able to obtain after calling the service department several times after purchasing. The service report said "l door handle loose, denied replacement". It was more than loose but broken and $700 to repair because the door panel needed replacement. This would have been nice to know before buying a vehicle for 42k. Ideally this is my own fault and should have not had the vehicle delivered to me (7 hrs away) without viewing the service report to inquire more about the broken door handle. I did have two friends that bought used trucks from Vernon with great experiences. More
by Mark
Employees Worked With
Mark Mills(service department), Robert Hammonds
September 24, 2016
Awesome A no pressure place and great staff I would recommend Vernon Auto Group to anybody and it does not matter where you live. Thanks for your service. A no pressure place and great staff I would recommend Vernon Auto Group to anybody and it does not matter where you live. Thanks for your service. More
by Mjmmdm
September 24, 2016
great experience Kyle was very good to deal with and was patient with me while I was very busy and trying to get a deal done. My deal was straight forward and profess Kyle was very good to deal with and was patient with me while I was very busy and trying to get a deal done. My deal was straight forward and professional. More
by 15fourdirt
Employees Worked With
September 23, 2016
purchase chase Maldonado and Steven Ybarra made sure everything with me deal was taken care of and made sure I was given the best deal for me. chase Maldonado and Steven Ybarra made sure everything with me deal was taken care of and made sure I was given the best deal for me. More
by bmitchell
September 23, 2016
Great buying experience Dealt with Richard Floyd. Extremely patient guy and very knowledgeable. Made the buying experience very easy and not pushy at all. Will definitely go Dealt with Richard Floyd. Extremely patient guy and very knowledgeable. Made the buying experience very easy and not pushy at all. Will definitely go back to Vernon for the next vehicle. More
by Marlow1016
