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Vernon Auto Group
Vernon, TX
5,555 Reviews
The future is here. Everything we do, we believe in challenging the norm. We believe that the automotive purchasing experience is fundamentally flawed. If you are the type of person who wants complete control over your purchase experience without the pressure of a salesperson or having to negotiate back and forth, then we are the dealer group for you.
Streamline processes, nationwide delivery, and purchase experience from the comfort of your home. All with a dedicated Product Specialist, who is commission-free, to help guide you through your experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 5,555 reviews
September 19, 2014
Great salesman; Great Experience Chase Maldonado was my sales person. He worked with me trying to close a loan with my out of state bank. Although we could not get that done he was ab Chase Maldonado was my sales person. He worked with me trying to close a loan with my out of state bank. Although we could not get that done he was able to get me financed through the dealership at the same rate. Overall everyone was friendly and professional. My only negative comment would be that some of the trucks I wanted to look at were on two different lots which made it difficult to compare side by side. Chase was able to work that out and I was able to pick my truck up that afternoon. More
by christopher.baumgardner.3
Employees Worked With
Chase Maldonado
September 19, 2014
No longer a Sceptic. I just bought a new truck and was very pleased with the service and price. I live in WY and had two trade ins. I made the deal on fri. two guys left a I just bought a new truck and was very pleased with the service and price. I live in WY and had two trade ins. I made the deal on fri. two guys left at 0400 on Sat. and delivered my new truck at 0900 Sun. morning. They eached drove my trades back to Texas. I cant speak for the whole sales teams but i can tell you Deiter Brannon was Great to work with. Never felt pressured. I will send friends and family here for there future car buying needs. Happy Customer, Robert More
by Robertbaer1
Employees Worked With
September 18, 2014
First Buy My first buy from a dealership and they helped me from the very beginning. There were a few issues with the vehicle I was most interested in and they My first buy from a dealership and they helped me from the very beginning. There were a few issues with the vehicle I was most interested in and they fixed them all for me before I could take the vehicle home. Very friendly staff and great service. A huge thanks to Chris Dunson and Nick Ware for working with me and making sure I was satisfied with everything before I left with my new truck! More
by jonathan.husley
September 18, 2014
Courteous & Knowledgable Service I am a very satisfied customer and highly recommend this dealership.The whole transaction and delivery of our truck made our purchase an easy process. I am a very satisfied customer and highly recommend this dealership.The whole transaction and delivery of our truck made our purchase an easy process. More
by bevg_11
September 17, 2014
honda ridgeline I came all the way from Minneapolis to but this truck. When I got there, there were some issues that were all taken care of. Thank you for the great s I came all the way from Minneapolis to but this truck. When I got there, there were some issues that were all taken care of. Thank you for the great service and customer followup. I was very impressed. More
by donmortin
Employees Worked With
Sara Raines
September 17, 2014
Great It was one of the easiest and fastest vehicles I've ever purchased, the salesman kept me in the the loop from the very start. It was one of the easiest and fastest vehicles I've ever purchased, the salesman kept me in the the loop from the very start. More
by Goking
Employees Worked With
Chase Maldonado
September 17, 2014
It was great It was a very easy buy, I did everything over the phone then just went and swapped trucks. I got a pretty good trade in value for my old one, and they It was a very easy buy, I did everything over the phone then just went and swapped trucks. I got a pretty good trade in value for my old one, and they had no problem signing off on it. Chase was very helpful with showing me how all the gadgets in the truck worked. More
by SpencerDenton
Employees Worked With
Chase Maldonado
September 16, 2014
fast and easy I had a great experience here they always called me back immediately and it was so fast and simple doing the paper work they had good quality vehicles I had a great experience here they always called me back immediately and it was so fast and simple doing the paper work they had good quality vehicles More
by chance_simpson
Employees Worked With
September 15, 2014
Broke down in 40 days. Don't let my 40 days fool you. On the way home from buying my 2011 Ford truck i had a service engine light come on, Called the dealership immediately. Don't let my 40 days fool you. On the way home from buying my 2011 Ford truck i had a service engine light come on, Called the dealership immediately. Although i was asked to return the truck for someone to look at it they would have to set an appointment in order for me to do so. after several calls on my behalf i was able to get the truck back to them in about 5 days. It felt like i had to force myself onto them to get that appointment. Well after my fifty mile drive i arrived. At this time I arrived only to find out the technician was not on duty that day. So the service manager hooked up to the truck with his lap top. He was able to erase the fail code. He did predict the code would return and the truck would have to return for repair. Well it did fail. The dealership then set another appointment for repair. but it took the same method as before to get the appointment. Me calling and calling. Well after three weeks in the shop and extensive repair work done to the exhaust system I got my truck back. Here are two weeks later on a busy Texas highway broke down due to, you got it, exhaust system failure. So I called Vernon and told them I was broke down. They stated that typically there would be not much issue with repairing this at no charge to me within 30 days of purchase. Well since i had the truck in my possession for only two weeks of the 40 days I asked for help. The used car manager them stated that I should expect a used vehicle to have issues. I fill that their 126 point inspection is a smoke screen and if it is performed that problem are not fixed just hidden through electronics. Also once in for repairs it only gets what is needed on the surface to get by. After contacting several dealer service centers and describing my break down scenario they all had they same diagnoses. A common failure to this Make and Model. Hum why did Vernon Ford not also repair this at the 3 week time they had the truck. Because they were on of the dealers that told me of this common problem. Bottom line is it felt like a good deal up front with their LIfetime Powertrain Warranty and 126 Point inspection, but in real life your just buying a used car from a used car dealer. Dont't be fooled by the Pre-Owned description only to buy it and now is referred to as a USED CAR. Sorry guys i am not one of your success stories. More
by bvtllc
Employees Worked With
Ralph Arteaga
September 15, 2014
Our experience with Vernon Auto Group and Steve Ybarra was excellent! I have never had a better car buying experience. Thank you Steve for your friendliness and total professionalism. We will be back! was excellent! I have never had a better car buying experience. Thank you Steve for your friendliness and total professionalism. We will be back! Kim and Tim Webb More
by kwebb2211
Employees Worked With
