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Vernon Auto Group
Vernon, TX
5,550 Reviews
The future is here. Everything we do, we believe in challenging the norm. We believe that the automotive purchasing experience is fundamentally flawed. If you are the type of person who wants complete control over your purchase experience without the pressure of a salesperson or having to negotiate back and forth, then we are the dealer group for you.
Streamline processes, nationwide delivery, and purchase experience from the comfort of your home. All with a dedicated Product Specialist, who is commission-free, to help guide you through your experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 5,550 reviews
September 17, 2014
Great It was one of the easiest and fastest vehicles I've ever purchased, the salesman kept me in the the loop from the very start. It was one of the easiest and fastest vehicles I've ever purchased, the salesman kept me in the the loop from the very start. More
by Goking
Employees Worked With
Chase Maldonado
September 17, 2014
It was great It was a very easy buy, I did everything over the phone then just went and swapped trucks. I got a pretty good trade in value for my old one, and they It was a very easy buy, I did everything over the phone then just went and swapped trucks. I got a pretty good trade in value for my old one, and they had no problem signing off on it. Chase was very helpful with showing me how all the gadgets in the truck worked. More
by SpencerDenton
Employees Worked With
Chase Maldonado
September 16, 2014
fast and easy I had a great experience here they always called me back immediately and it was so fast and simple doing the paper work they had good quality vehicles I had a great experience here they always called me back immediately and it was so fast and simple doing the paper work they had good quality vehicles More
by chance_simpson
Employees Worked With
September 15, 2014
Broke down in 40 days. Don't let my 40 days fool you. On the way home from buying my 2011 Ford truck i had a service engine light come on, Called the dealership immediately. Don't let my 40 days fool you. On the way home from buying my 2011 Ford truck i had a service engine light come on, Called the dealership immediately. Although i was asked to return the truck for someone to look at it they would have to set an appointment in order for me to do so. after several calls on my behalf i was able to get the truck back to them in about 5 days. It felt like i had to force myself onto them to get that appointment. Well after my fifty mile drive i arrived. At this time I arrived only to find out the technician was not on duty that day. So the service manager hooked up to the truck with his lap top. He was able to erase the fail code. He did predict the code would return and the truck would have to return for repair. Well it did fail. The dealership then set another appointment for repair. but it took the same method as before to get the appointment. Me calling and calling. Well after three weeks in the shop and extensive repair work done to the exhaust system I got my truck back. Here are two weeks later on a busy Texas highway broke down due to, you got it, exhaust system failure. So I called Vernon and told them I was broke down. They stated that typically there would be not much issue with repairing this at no charge to me within 30 days of purchase. Well since i had the truck in my possession for only two weeks of the 40 days I asked for help. The used car manager them stated that I should expect a used vehicle to have issues. I fill that their 126 point inspection is a smoke screen and if it is performed that problem are not fixed just hidden through electronics. Also once in for repairs it only gets what is needed on the surface to get by. After contacting several dealer service centers and describing my break down scenario they all had they same diagnoses. A common failure to this Make and Model. Hum why did Vernon Ford not also repair this at the 3 week time they had the truck. Because they were on of the dealers that told me of this common problem. Bottom line is it felt like a good deal up front with their LIfetime Powertrain Warranty and 126 Point inspection, but in real life your just buying a used car from a used car dealer. Dont't be fooled by the Pre-Owned description only to buy it and now is referred to as a USED CAR. Sorry guys i am not one of your success stories. More
by bvtllc
Employees Worked With
Ralph Arteaga
September 15, 2014
Our experience with Vernon Auto Group and Steve Ybarra was excellent! I have never had a better car buying experience. Thank you Steve for your friendliness and total professionalism. We will be back! was excellent! I have never had a better car buying experience. Thank you Steve for your friendliness and total professionalism. We will be back! Kim and Tim Webb More
by kwebb2211
Employees Worked With
September 14, 2014
Halli I had a Great experience. The dealer was friendly and helped a lot through out the process. I was more than satisfied with the new car. I had a Great experience. The dealer was friendly and helped a lot through out the process. I was more than satisfied with the new car. More
by Hallimans
Employees Worked With
September 13, 2014
Search no further If you're tired of the car buying game and just want a dealership to be honest and transparent then search no further. I spent the afternoon in a hig If you're tired of the car buying game and just want a dealership to be honest and transparent then search no further. I spent the afternoon in a high pressure dealership who was trying to convince me that I could not find a better deal. Not only did Vernon save me money ($4000) they also restored my faith in honest hard working people. Smoothest purchase I ever made and they delivered it halfway across the US. Call Deiter Brannon and you'll see. More
by tomdeutscher
Employees Worked With
September 12, 2014
Excellent Service The most painless car deal I have ever done. Already recommended this dealership to several people. I really liked that they delivered my new truck The most painless car deal I have ever done. Already recommended this dealership to several people. I really liked that they delivered my new truck and took my other 2 cars away. Thanks again! More
by bmabee
Employees Worked With
September 11, 2014
New truck buyer Great experience. Purchased over the phone. Ryan was very helpful in making the transaction go smoothly. Would recommend the dealership to family and Great experience. Purchased over the phone. Ryan was very helpful in making the transaction go smoothly. Would recommend the dealership to family and friends. Thanks More
by Jptrashman
Employees Worked With
Ryan Smith
September 11, 2014
How it should be I checked with 3 other dealerships in 3 different states. I visited one of the three. Then I called VAG. Vernon Auto Group had me a new vehicle within I checked with 3 other dealerships in 3 different states. I visited one of the three. Then I called VAG. Vernon Auto Group had me a new vehicle within about 4 hours after I called them. They even delivered the vehicle for less than I could have driven to Vernon and picked it up. I have already told 3 or 4 other's that I would at least give them a call. More
by Merlin_Scott
Employees Worked With
Chase Maldonado
