Vernon Auto Group

We are very satisfied and pleased with the overall friendliness and customer service of this dealership. We were treated with respect that we didn't receive from other dealerships we went to before Ve friendliness and customer service of this dealership. We were treated with respect that we didn't receive from other dealerships we went to before Vernon Auto Group. I would recommend the dealership to anyone I know looking for a new/used vehicle! More

Had a great experience. The ease of negotiations and getting my trade-in taken care of was awesome. Finding financing was quick and easy. I appreciate the professionalism of the sales staff and the fa getting my trade-in taken care of was awesome. Finding financing was quick and easy. I appreciate the professionalism of the sales staff and the fact that they kept in constant contact with me through the process. I will definitely be buying my next car from Vernon Auto Group. More

This was the easiest car/truck purchase I've ever been associated with. I've purchased many vehicles in my 53 years on this earth and Chase @ the Vernon Auto Group did exactly what he said he would. been associated with. I've purchased many vehicles in my 53 years on this earth and Chase @ the Vernon Auto Group did exactly what he said he would. The deal that he quoted me and the trade-in amount was the best value I had found after checking with a couple of auto dealerships locally. I would highly recommend Vernon Auto Group to everyone I talk to. More

Staff was friendly and thoughtful as well as knowledgeable. Salesperson was helpful. Our deal was made over the phone including my trade-in. I was concerned that after I drove 4 hrs to get there knowledgeable. Salesperson was helpful. Our deal was made over the phone including my trade-in. I was concerned that after I drove 4 hrs to get there that they would attempt to renegotiate my trade. They stood behind there offer and we were back on the road in our new car in an hour or so. More

I purchased a F250 Super Duty P/U from Vernon Auto Group and was given a very nice salesman by the name of Deiter Brannon. He was always there to answer any question I had about the out of state sale. He and was given a very nice salesman by the name of Deiter Brannon. He was always there to answer any question I had about the out of state sale. He over night me the paperwork to close the deal and it worked out very well. I was a little afraid at first to purchase and out of state vehicle but Deiter explained all the details of this sale to me and it worked out pretty good. Since I was not able to fly down to pick up the truck, I had it transported to me here in California. I received the truck and I am very happy with it. After I received it Deiter called and ask me if everything was ok with the truck and I told him it was and I was so happy to finally see my truck. He had the girl in the technical department call me to go over any details about the truck that I needed to know about. She was very nice and helpful and told me to call her anytime with any questions that I may have about the truck. More

I had been searching for a new truck and I found one online with Vernon. Scottt made my transaction in purchasing the truck flawless. I was in and out in 30 min or less. Thank You Vernon Auto Group f online with Vernon. Scottt made my transaction in purchasing the truck flawless. I was in and out in 30 min or less. Thank You Vernon Auto Group for a great experience. I will be back and I will recommend you to my friends. More

Chris was very friendly on phone with my husband and made Chris was very friendly on phone with my husband and made an offer for trade difference that we really liked, but having been told something before Chris was very friendly on phone with my husband and made an offer for trade difference that we really liked, but having been told something before at different dealers on phone then upon arrival things changed. I went into look at vehicle thinking I was just going to look. I liked it and asked about if they still would give same deal and he already had the deal on paper that we agreed upon. I ended up buying it that morning. My husband and I both were very impressed with the honesty. Steve was very friendly and helpful also, making sure car was detailed and ready as soon as possible. Will definitly check with Vernon Auto any time I'm looking for a vehicle. More

Extremely helpful and knowledgeable sales team; great experience overall. The only issue was the final signing of the transaction took over 2 hours of waiting on one person. The location was very busy th experience overall. The only issue was the final signing of the transaction took over 2 hours of waiting on one person. The location was very busy that day, however the final signing was brought out by the salesman I had been dealing with (so the 2+ hr wait could have been avoided entirely). Other than that, absolutely no complaints. Staff and sales people were more than accommodating and kind. Great buying experience overall. More

Our product specialist was excellent in every way. Whenever we buy another vehicle we will go back hopefully we will have the same product specialist. We will highly recommend him and Vernon Auto Grou Whenever we buy another vehicle we will go back hopefully we will have the same product specialist. We will highly recommend him and Vernon Auto Group to our friends. In 45 years of buying cars and trucks this was the best sales experience we have ever had. More

Prepare to feel like a number if you shop here. They deal in volume, and it shows. There is NO negotiation. I mean NONE. Couldn't even get a fluid change out of them. I was basically told, "If you don't pay in volume, and it shows. There is NO negotiation. I mean NONE. Couldn't even get a fluid change out of them. I was basically told, "If you don't pay this price, someone else will...and soon." The two showrooms look like a Pakistani call center. It's all desks, computers, and phones. No cars in the "showroom." My main issue with my purchase was in getting my refundable deposit back. It took almost two weeks of hounding them after the purchase to get a measly (to them) $500 put back in my account. It should have been done the second my bank transferred the money to them the day of purchase. Instead, I was told it had to wait until "the paperwork was complete." A week after recieving my plates in the mail (paperwork definitely complete at that point) I was still on the phone trying to get my deposit back. Unacceptable. I decided to take a shot on these guys mainly due to the glowing feedback they seem to get everywhere. This goes to show that, as with anything in life, your mileage my vary. Yes, I got a good price on my purchase. There's no denying that. But the overall experience was so frustrating, annoying, and impersonal that I can't really recommend buying there unless the deal is so screaming good that you're willing to feel like cattle being run through a chute. More