Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Victory Toyota of Brook Park
Brook Park, OH
7,560 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair.
We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly.
Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd
At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well.
We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 7,560 reviews
Verified Customer
October 05, 2022
I took my car in for an oil change and to address an unfamiliar sound my car was making. The service rep, Susan, was extremely accusing and did not make me feel welcome at all. Her follow up questions w unfamiliar sound my car was making. The service rep, Susan, was extremely accusing and did not make me feel welcome at all. Her follow up questions were not to learn more about the sound my car was making, but to make me feel like I was the cause. She repeatedly asked about the timeline of the sound and took 0 notes until I repeated myself a least 3 times. I didn't receive a follow up call when my car was finished, I had to call the dealership 15 minutes before close. Susan said my car was done, and that the cause of the sound was from the car being in an accident. I have not been an accident, and to outright blame me for that is just not customer service. Thankfully, the guy who helped me when I picked up my car explained everything thoroughly and at least smiled. To tie a bow on the experience, I was charged $60 for my rental and the invoice says no charge for the rental. I would take my car to my long time family mechanic every time if it meant not having an experience like this. I get that things happen and something could have wiggled loose on my car, but telling me I was in an accident when I wasn't is not going to encourage customers to come back to your service center. I appreciate the end result and the few folks at the service center that were kind. Happy to provide further feedback in a call if necessary. More
by Domenique DeMaria
Employees Worked With
Other Employees :
Amanda, Consistently kind when booking appointments.
October 05, 2022
Toyota takes good care of their customers,,,this is my 6th Toyota,,,,,love my car… 6th Toyota,,,,,love my car… More
by EG68000
Employees Worked With
October 05, 2022
We’ve always had great service and have been going to Metro Toyota for over 3o years :) Metro Toyota for over 3o years :) More
by L Friedlander
Employees Worked With
October 05, 2022
Knowledgeable staff that are customer focused. I got quick and accurate advice via text when an engine light was on, which fixed the issue. I got quick and accurate advice via text when an engine light was on, which fixed the issue. More
by Rbperrin@gmail.com
Employees Worked With
October 05, 2022
Metro Toyota was so efficient and so quick and getting back with me and letting me know what the problem was and have it fixed and ready for me! I greatly appreciate their service excellence! And everyone back with me and letting me know what the problem was and have it fixed and ready for me! I greatly appreciate their service excellence! And everyone was very kind to me. More
by dan.marlene
October 05, 2022
Salesman was very nice and not pushy at all. Will definitely recommend them for a vehicle Will definitely recommend them for a vehicle More
by CHARRIS9697
October 05, 2022
My sales person was very nice and professional metro Toyota has always been very easy to work with I have been a costumer since 1992 and I love Toyota vehicles they are extremely reliable Toyota has always been very easy to work with I have been a costumer since 1992 and I love Toyota vehicles they are extremely reliable More
by frankorefice70
October 05, 2022
Get your printer fixed, for service info, it has not been working far some time working far some time More
by richardj22416
Employees Worked With
