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Victory Toyota of Brook Park
Brook Park, OH
7,560 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair.
We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly.
Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd
At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well.
We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,560 reviews
July 23, 2021
Have been taking my Prius for service ever since purchasing it new from Metro in 2008. Could not be any happier with the service of my vehicle. The agents that I have dealt with are very friendly purchasing it new from Metro in 2008. Could not be any happier with the service of my vehicle. The agents that I have dealt with are very friendly and knowledgeable about the repairs made to my vehicle. They were extremely helpful if a repair proved to be difficult and were very accommodating to my needs. Big smiles. More
by plabel1916
Verified Customer
July 23, 2021
Top quality professional service on a regular basis. Scheduling is easy. Rentals are available should I need one. The facility is clean and orderly. Work is typically completed ahead of schedule. Scheduling is easy. Rentals are available should I need one. The facility is clean and orderly. Work is typically completed ahead of schedule. More
by Fjpetrik
Employees Worked With
July 23, 2021
Employees were friendly and quick to help. When I wanted to look at a 4Runner they did not have any 2021's on the lot but one of the salesmen offered to let me look at his while I test drove a used 2019 on to look at a 4Runner they did not have any 2021's on the lot but one of the salesmen offered to let me look at his while I test drove a used 2019 on the lot. It made me much more comfortable putting the deposit down on mine while it was on the way to the dealership. More
by mattbrick
July 23, 2021
Ramona was extremely professional and courteous and made the entire process painless. She was very knowledgeable of the vehicle that I purchased and performed a wonderful demonstration of the car’s features the entire process painless. She was very knowledgeable of the vehicle that I purchased and performed a wonderful demonstration of the car’s features. More
by Peinloth
July 23, 2021
This dealership has excellent quality and service. I have been going there for about 30 years now. The employees are very attentive to a person's needs and are very friendly. been going there for about 30 years now. The employees are very attentive to a person's needs and are very friendly. More
by Eyeonfrnk
Employees Worked With
Other Employees :
Maggie Colan, Sarah Byrne, Chris Shillinger
July 23, 2021
My experience with this dealer going bad day by day every time when they complete the service and then after reaching home i always have surprises like they either broke something in my car or didn’t fix so time when they complete the service and then after reaching home i always have surprises like they either broke something in my car or didn’t fix so in short for 1 service i have to visit multiple tomes to fox my car How come a dealer like this can provide this type of customer service and same issue with a customer every times. Sometime I feel like they are doing this with me knowingly otherwise this can’t happen every time Today is my fourth service and i saw that my left side of the car box broken and then I check utube video and fix by myself. How come rhe service is so poor and their is no improvement No one care. Since last two years I keep going to this dealer in a hope that someday i will get good service but I am sorry to say that i failed and no improment and only frustration when you reach home More
by Harsh
Employees Worked With
July 23, 2021
I was welcomed by Scott when I arrived I explain to him what I needed he told me to have a seat in about one hour he was exactly right it came in in about 50 minutes. Great job car was even washed what I needed he told me to have a seat in about one hour he was exactly right it came in in about 50 minutes. Great job car was even washed More
by THAJCP
Employees Worked With
July 23, 2021
It was a pleasure for me to do bussiness with the Toyota dealer tremendous coffee but the services is extraordinary super awesome they are really kind and servicial dealer tremendous coffee but the services is extraordinary super awesome they are really kind and servicial More
by Katherinecrim911
July 22, 2021
Great service at Metro. Been working with Scott for 20 years. Always making sure concerns are heard, questions are answered, and my car is returned in perfect shape. Always nice to visit with my sales fri years. Always making sure concerns are heard, questions are answered, and my car is returned in perfect shape. Always nice to visit with my sales friends when in for service. They treat you like family. Thank you Scott, Barry, Capper and Chad. More
by Gino A.
Employees Worked With
Other Employees :
Gary "CAP" Capper
July 22, 2021
Best dealership, from sales, to financing to service. Professional and clean . Highly recommend this dealership - Friendly and efficient service every time we have been there. Professional and clean . Highly recommend this dealership - Friendly and efficient service every time we have been there. More
by patc1957
Employees Worked With
