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Victory Toyota of Brook Park

Brook Park, OH

4.8
7,556 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair. We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire. If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today. We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly. Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence. We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well. We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Contact Dealership

13775 Brookpark Road

Brook Park, OH

44142

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Showing 7,556 reviews

February 09, 2021

This was the second car we purchased from Metro Toyota, and I can tell you it won't be the last. I was thoroughly pleased with my experience, which was spearheaded by sales associate Terry J; his experienc More

by Alex Svensen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy McClish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Jelleson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

Victory Toyota of Brook Park responded

Thank you, Alex. Terry and our team loved working with you and we appreciate your business. Come back any time and enjoy your new ride! - Metro Toyota Customer Care Team

February 08, 2021

Everyone is very friendly and very helpful. It is always and pleasant experience when I am in there. The take the time to get to know you which goes a long way. More

by heart12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Jelleson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Victory Toyota of Brook Park responded

Thank you for stopping in and your kind words. Come back any time! - Metro Toyota Customer Care Team

February 08, 2021

Pretty much a waste of an hour. I was warned when I arrived that they wouldn't do much to solve the problem and they kept their promise. This is my fourth 4Runner which I purchased because of the relia More

by KENROC111
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dominic Theodore
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Victory Toyota of Brook Park responded

Hello, We appreciate you reaching out and sharing your thoughts. We strive to make every customer happy and solve the problem if possible. Please reach out to our Service Manager, Chris Schillinger at 216-267-7000 ext 158 to discuss this issue. Thank you. - Metro Toyota Customer Care Team

February 08, 2021

We just got our second car from Metro and the whole experience was a pleasant. I have 3 granddaughters, maybe we'll have a few more in the future. I hope so More

by zita.best
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Jelleson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

Victory Toyota of Brook Park responded

Thank you for your business and come back any time! - Metro Toyota Customer Care Team

February 08, 2021

As soon as we got to the dealership, we were met with great customer service, and Ramona showed she really cared, and helped me get the best car More

by Saif Ali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramona Plumlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

Victory Toyota of Brook Park responded

We love hearing this! Thank you for stopping in and enjoy your new ride! - Metro Toyota Customer Care Team

February 08, 2021

This is my 7th Toyota from this dealership and I am still totally pleased with the sales and service I receive. It has been my pleasure to have been served by them. Awesome! More

by maryann6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramona Plumlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Budziak
Feb 13, 2021 -

Victory Toyota of Brook Park responded

WOW! Talk about loyalty. Thank you for your business over the years and your awesome review. See you next time! - Metro Toyota Customer Care Team

February 08, 2021

Very Nice experience very much helpful and informative. Listens to customer’s need and exact requirements and tries to close the deal by providing offers and discounts. More

by CHATTERJEE.MRINAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lombardo
Feb 13, 2021 -

Victory Toyota of Brook Park responded

We appreciate your kind words and your business! Come back any time and enjoy your new ride! - Metro Toyota Customer Care Team

February 07, 2021

It's such a good experience at Toyota Metra dealer such a pleasure meeting to nice people Ramona and Chris Ramona's really lovely person nice personality wish there was more people like her it would make thi More

by Rvujasin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramona Plumlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Victory Toyota of Brook Park responded

We love hearing this! Thank you for stopping in and your kind words. We all loved working with you and look forward to the next time. - Metro Toyota Customer Care Team

February 07, 2021

Good Repair work and Service work. The staff were all pleasant and efficient. Work done on time. Was really nice to have rental car available. More

by sarag1215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Feb 08, 2021 -

Victory Toyota of Brook Park responded

Thank you for your business and see you next time! - Metro Toyota Customer Care Team

February 07, 2021

Best car buying experience ever! It was quick, the salesman was friendly and knowledgeable. We went over everything about the car and he was even able to get me an extra that I needed. More

by Joy
Recommend Dealer
Yes
Employees Worked With
Chris Ollar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Victory Toyota of Brook Park responded

BOOM! Perfect review and thank you for taking the time to share your experience. - Metro Toyota Customer Care Team

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