Victory Toyota of Brook Park

Fast-Precise-Vehicle maintenance Prompt fast service, shuttle driver polite & professional... Great Job... bring “All” of my Toyota vehicles to this Dealership regardless of the year Prompt fast service, shuttle driver polite & professional... Great Job... bring “All” of my Toyota vehicles to this Dealership regardless of the year of my vehicle More

Metro does it again Tremendous leasing experience with Chad, Yacek, Jeremy and Barry. It is why I have come back to this dealer for the last 7 vehicles. Price, customer Tremendous leasing experience with Chad, Yacek, Jeremy and Barry. It is why I have come back to this dealer for the last 7 vehicles. Price, customer service, no BS salesmanship and great services (although the vehicles have been so reliable that I only need routine maintenance, usually during my lunch hour). More

Car Shopping Made Easy We were shopping for a car because an out-of-state accident had unexpectedly totaled our vehicle. We drove a rental car 8 hrs to get back to Clevelan We were shopping for a car because an out-of-state accident had unexpectedly totaled our vehicle. We drove a rental car 8 hrs to get back to Cleveland after that accident. Upon our return home we were exhausted. but completed some insurance paperwork, did a little research on cars, and within 2 hrs of our return home we were out looking for a car. I had only that one day off. Our first stop was in the Toyota new car sales room. It was a busy place. Agents were all working with customers. We wandered around looking at floor models -- and realized we did not like anything we saw. I noticed the used cars sales room across the parking lot, so we headed over in the rain. On entering we were immediately greeted by Aaron Andrews who took us under his care. He listened to our story, had an idea of what we were looking for, showed us right out the window 2 possibilities, drove one up for us to look over, and within minutes we'd made our decision to buy. From there, Aaron only made it easier. When he offered we could drive it home, that sounded great, but we had no room for it in the drive - still having the rental car, not thinking I could return that car in time before the place closed for the day. So no, that wouldn't work. Aaron stepped out to get paperwork going -- and came back with the offer that we could leave the rental car right there at Toyota. He would arrange for it to be picked up from there for us. This rental was a Cadillac that I had never wanted to drive from the moment we got it (I had just totaled my Camry, now they put me behind the wheel of a Cadillac, are you kidding me?!) Having Aaron take care of that rental was such a gift to me! (in fact, Aaron returned it to the rental agency personally for us the next morning). We love our '16 Corolla. Love the confidence we feel in the car we purchased from its history report and the quality checklist Toyota put it through. Love that we could write a check for the purchase, to be cashed when I call and say the funds are in from the insurance company it's ok to cash it now... and we went home with a car. What had been a very stress-filled 2 weeks of accident, drive home, need to replace a car -- was made so easy by walking into that used car sales room. Thank you , Aaron, and Toyota! More

Awesome Was able to get the appointment I needed, Mike Hanna (from Service) got back to me quickly as to the problem and the cost. Service completion timely, Was able to get the appointment I needed, Mike Hanna (from Service) got back to me quickly as to the problem and the cost. Service completion timely, car running great. More

Prompt Let me come in early, service took Exactly how long they said it would, service waiting area was pleasent - free coffee, tables to work at, TVs Let me come in early, service took Exactly how long they said it would, service waiting area was pleasent - free coffee, tables to work at, TVs More

great service this is a good place with good people always treat you right and very good service plus the snack bar is delicious overall great place to service or b this is a good place with good people always treat you right and very good service plus the snack bar is delicious overall great place to service or buy a car thank you More

Tacoma 2019 Great, easy, no pressure, well taken care of by salesman. Showed me how everything works, answered all my questions about the truck. Could not be happ Great, easy, no pressure, well taken care of by salesman. Showed me how everything works, answered all my questions about the truck. Could not be happier. The dealership was very helpful the internet lady got back to right away that started the buying of the truck that much easier. More

Great Customer Service I was treated like a smart woman, was fairly quoted, all my questions were answered honestly and I felt respected while buying my first car. I was treated like a smart woman, was fairly quoted, all my questions were answered honestly and I felt respected while buying my first car. More

above and beyond cap helped us out with purchasing our new Volkswagen, awesome guy, knowledgeable and resourceful. the customer service he offered was really neighbor cap helped us out with purchasing our new Volkswagen, awesome guy, knowledgeable and resourceful. the customer service he offered was really neighborly and beyond what was required, thanks cap!! -Joe More