Victory Toyota of Brook Park

SERVICE Quick and easy. Gotta love it. Would reccomend for all service needs. Don,t remember employee name but she as etremely helpful and knowledgeable too Quick and easy. Gotta love it. Would reccomend for all service needs. Don,t remember employee name but she as etremely helpful and knowledgeable too More

Great car buying experience! Sam was knowledgeable and patient in answering the many questions I had regarding the Camry. He explained all the features and options so I would be c Sam was knowledgeable and patient in answering the many questions I had regarding the Camry. He explained all the features and options so I would be comfortable in understanding how to operate them. More

40K service I was greeted promptly. Reviewed reason for service visit with service tech. Service tech called later to suggest other recommended service items. I was greeted promptly. Reviewed reason for service visit with service tech. Service tech called later to suggest other recommended service items. Car ready earlier than promised. No problems. Also purchased wiper blade replacements for our other Sienna van from Service Counter. Was told to drive into service entrance and they would install the inserts. Returned to service entrance and a mechanic installed the inserts free of charge. Pleased with the experience. More

Routine Service I took my RAV4 in for a regular service appointment and tire rotation. The tire rotation is free because I bought the tires at the dealership and tha I took my RAV4 in for a regular service appointment and tire rotation. The tire rotation is free because I bought the tires at the dealership and that has saved me a lot of money over time. The service technician mentioned several things that I might do to keep up good quality performance and priced them for me. He did not pressure me to move forward with these activities Immediately. I really appreciated how considerate they are in dealing with customers. Overall, it was a great experience. More

No hassle This is my 2nd vehicle I bought. Chris Ollar was very friendly and gave me a good deal. I hope he’s still there for my next one. This is my 2nd vehicle I bought. Chris Ollar was very friendly and gave me a good deal. I hope he’s still there for my next one. More

Best car buying experience This car buying experience was the best I have ever experienced. No hassles, just friendly, courteous and very knowledgeable staff. Walked through t This car buying experience was the best I have ever experienced. No hassles, just friendly, courteous and very knowledgeable staff. Walked through the price, financing and a thorough review of all the car features in record time. More

Came in for a tire rotation, left in a brand new car I took my RAV4 in for a simple service appointment and asked Kosta Papagianis about my lease end options. Needless to say, I drove away in a brand ne I took my RAV4 in for a simple service appointment and asked Kosta Papagianis about my lease end options. Needless to say, I drove away in a brand new RAV4. More

Dishonest and Misleading If you’re not a fan of truth in advertising, or you enjoy being mislead and mistreated, then this is the dealership for you! As an out of state buyer, If you’re not a fan of truth in advertising, or you enjoy being mislead and mistreated, then this is the dealership for you! As an out of state buyer, my elderly mother in law specifically shopped for vehicles marketed as a non-smoker due to her health condition. While helping her through the process, we trusted the sales team that assured us it wasn’t smoked in (and their online listing that stated it). And they must have done a great job covering it up with air freshener because even after a local friend looked the car over for me, and I got a one-way rental to go pick the car up, neither one of us noticed the smell right away. Until 100 miles down the road, and especially after it sat overnight. Overpowering. I found cigarette ash in all the hard to clean nooks and crannies. When I asked Dan Schneider that day why they marketed it as a non-smoker their answer was “how will you prove that somebody didn’t smoke in it AFTER it was on the lot and after we wrote the description?” How untrustworthy of a response is that?! The reality is that amount of smoke residue and ash doesn’t happen after once or twice of someone secretly smoking in a car parked on a car lot. My only remedy was to get the car professionally detailed on my own time. (And the detailer can swear to the mass amount of ash he collected by taking sections of the interior apart to clean them, including a sales receipt for - you guessed it - a carton of cigarettes). And after all that, Dan Schneider said that if I felt that the car was still smelly from smoke and not safe for my mother in law, I was free to return the car, but only on my own dime and my own time, and I was told I would NOT be reimbursed for any reconditioning costs since the dealership "could do the same work for a fraction of the cost" (which I don't doubt, but why they didn't already have it done in the first place is anybody's guess). The only way they would contribute toward the reconditioning is if I kept the vehicle. Talk about strong-arming! So we kept the car, and they sent me a check to reimburse the cost of reconditioning. No consideration for my time and aggravation. And no acknowledgment that what they did was wrong, just a pile of excuses. Bottom line: Caveat Emptor. More

Excellent service, and staff, Metro Toyota go's the extra mile, ensuring you have a great buying experience! the staff are all professional and knowledgeable, ensuring you get trea Metro Toyota go's the extra mile, ensuring you have a great buying experience! the staff are all professional and knowledgeable, ensuring you get treated fairly, this is the second Toyota I have purchased from this dealership. The service department is top notch, and will take care of any issues you may have. I highly recommend Metro Toyota to all my family and friends. a special thanks to Barry Greenfield, the sales manager, and my sales associate Bill Delancey, for all they did to get me in my new Toyota! Thanks Again! Mike Primozic More