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Victory Toyota of Brook Park
Brook Park, OH
7,560 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair.
We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly.
Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd
At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well.
We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,560 reviews
March 15, 2023
Amazingly friendly. Super clean inside and out. I had my 2 young kids with me and another employee was kind enough to keep an eye on them while I finished the paperwor Super clean inside and out. I had my 2 young kids with me and another employee was kind enough to keep an eye on them while I finished the paperwork. Mike Ferrett was AMAZINGLY Helpful. He wanted my wife to be confident in our purchase so he let me take the car home to show her. He even let me install the car seats to make sure everything fit properly! Not a single bad word can be said about Metro Toyota. More
by dlh923
Verified CustomerEmployees Worked With
March 14, 2023
Very pleased with my experience buying a used Tundra at Metro Toyota. I would definitely recommend buying a vehicle from them. Metro Toyota. I would definitely recommend buying a vehicle from them. More
by rickw542
March 14, 2023
Metro Toyota is the only service center that I will allow to touch my vehicle. I have total confidence in the team to be upfront and do the job right the first time. to touch my vehicle. I have total confidence in the team to be upfront and do the job right the first time. More
by MH44035
March 14, 2023
My 2020 Platinum Highlander had warning lights go off as I was traveling to Ohio for a funeral. Metro Toyota was the closest dealership. The porters were wonderful and very understanding of the situation. T I was traveling to Ohio for a funeral. Metro Toyota was the closest dealership. The porters were wonderful and very understanding of the situation. The service person was awful. I have extended coverage on the vehicle and he told me that I would need to pay the diagnostic charge if it wasn’t deemed to be covered by the warranty. Then I’m informed that the dealership doesn’t have loaner vehicles but I can rent a car which would not be covered under the warranty. After the diagnostic check is done it turns out that a part is faulty however they don’t have it and can’t get it for 3-4 days. He said that I could drive it back to the Chicago land area; I should just watch the temperature gauge. I asked if he was able to send the information onto my dealership in IL and he said no. He didn’t bother to tell me that all Toyota Dealerships share the same system so my agent would be able to see what the diagnostic test showed. For having owned multiple Toyota vehicles since 1990 I was appalled at the lack of customer service at this dealership. How does a dealership not have any loaner vehicles and why is the customer expected to know that the dealerships share information. If this were my first experience with Toyota I would never purchase another Toyota. More
by Mcmewink
Employees Worked With
March 14, 2023
Good efficiency Pleasant people I was well informed. I love coming to Toyota to relax & know my car is being well taken care of I love coming to Toyota to relax & know my car is being well taken care of More
by pjdyourk
March 14, 2023
good people good service good attention to detail. quality dealership clean neat and comfortable surroundings quality dealership clean neat and comfortable surroundings More
by dlikavec1
Employees Worked With
March 13, 2023
This dealership has a High quality of workmanship, is very reliable, good problem solvers; customer oriented and has a clean friendly environment. very reliable, good problem solvers; customer oriented and has a clean friendly environment. More
by Rita
March 13, 2023
Joe Rogers is the best service advisor in the greater Cleveland area, probably the best in Ohio. Cleveland area, probably the best in Ohio. More
by DEMEX720
March 13, 2023
Metro is the best ! They got me and in and out very quickly on regular maintenance They got me and in and out very quickly on regular maintenance More
by jenniferbuza
Employees Worked With
