Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.6
1,988 Reviews
Call Service Center (216) 267-7000

1,988 Reviews of Victory Toyota of Brook Park - Service Center

Sort by
May 02, 2023

They did what I asked, can’t ask for mire. No games just honest diagnosis More

by Mjbertaln
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2023 -

Victory Toyota of Brook Park responded

On behalf of all of us at Metro Toyota, we would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

Helpful
May 01, 2023

Poor communication with service provider. . Mechanic (s) unable or unwilling to resolve vehicle issues. Service took way longer than expected. More

by doc7959
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad Higgins
4.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dawn Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
May 01, 2023

It was fine, I came in for an oil change and Scott advised me to redo my front brakes More

by akalka750@gmail.com
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Barrier
Report | Print
May 05, 2023 -

Victory Toyota of Brook Park responded

experience! We are always more than happy to assist you if anything else comes up. Take care Hello, we are very happy to have provided you with such a positive!

Helpful
May 01, 2023

The service department is vary efficient and professional. They had me in and out very quickly. More

by JBSBKB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2023 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

Helpful
April 29, 2023

Helpful, respectful and friendly. He was patient, attentive. I am very satisfied with the service given. More

by MARYLINCARABALLO
Recommend Dealer
Yes
Report | Print
May 01, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

Helpful
April 29, 2023

Great place for taking care of your Toyota the service department has been great for many years. More

by kwik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2023 -

Victory Toyota of Brook Park responded

Thank you for sharing the highlights of your recent experience. It's wonderful to hear that we help get your Toyota back on the road running it’s best. We'll look for you again in the future!

Helpful
April 29, 2023

Dropped my car off at 7:30 and picked it up at 10:30, washed and ready to go More

by PSCHE78767
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2023 -

Victory Toyota of Brook Park responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Metro Toyota. Thanks again for the recommendation and have an amazing day!

Helpful
April 28, 2023

Everything went smoothly and timely, very efficient. Customer service was excellent as well. Thank you More

by lynnavon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yacek Nazarczuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2023 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Helpful
April 28, 2023

Easy peasy We bought 2 new cars From Mike Farrett and been having them both serviced for 4 years. More

by DLB
Recommend Dealer
Yes
Employees Worked With
Hi
Report | Print
May 01, 2023 -

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
April 28, 2023

Wasn't happy with the work they said they did. Bill said they rotated the tires but they weren't. More

by TKREJCI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2023 -

Victory Toyota of Brook Park responded

I'm Sorry to hear that your experience was less than satisfactory. We don't have a Bill that works in the service department. Are you sure you were here at Metro Toyota. If you were somewhere else can you please edit your response.

May 11, 2023 -

TKREJCI responded

Dominic Theodore Service Advisor Inv #306057

Helpful
1
2
3
4
...
199