Videon Chrysler Dodge Jeep RAM

Awesome Experience All 3 Times Videon is top notch when it comes to customer service and satisfaction from sales to service and everything in between. My fiance and I have leased t Videon is top notch when it comes to customer service and satisfaction from sales to service and everything in between. My fiance and I have leased three vehicles (2014 Cherokee, 2015 Grand Cherokee, and 2017 Journey) from Videon in the past three years. Every experience has been better and better. We leased our first two vehicles from Paul Hackett who is no longer there, and back in April of 2017 we leased a fully loaded Dodge Journey GT from Jim Mullen. Jim worked with us to understand what our needs and wants were and what our budget was. We had been looking at another dealership at the Journey that we ultimately ended up getting. That dealership was not willing to negotiate price on a lease at all. We went to Videon and they had a similar vehicle in stock, but it did not quite match what we were looking for. Jim was able to secure the Journey GT from the other dealership and beat their price by thousands of dollars. We were still on the fence about the car, and Jim went above and beyond. Without restructuring our deal, Jim offered to pay off the lease payments on our 2014 Cherokee and even allowed us to keep the vehicle for the remainder of the lease so that we would not exceed the mileage on our other car. I'm currently shopping for a pre-owned vehicle to replace my 2015 Grand Cherokee and I wish that Jim was able to sell pre-owned. From the service department, I can say enough good things about Brian Iovino. I had some ongoing issues with my Grand Cherokee and I had been going to another dealership for months and they were not able to solve my problems, and actually created more issues with my car. After getting completely fed up, I decided to make the extra drive to Videon for service and Brian took my case and ran with it. He understood my frustration with the ongoing problem and he even worked with Chrysler's warranty program to get me into a loaner vehicle whenever I needed to come in for the same issue. With Brian and the entire team's expertise, I only needed to get a loaner vehicle twice before the problem was resolved for good. I have had no issues since. More

The made buying a car a painless experience! I was in search of a very high demand car and came upon Kevin Roman at Videon Chrysler Dodge Jeep RAM and the whole experience was outstanding. I was in search of a very high demand car and came upon Kevin Roman at Videon Chrysler Dodge Jeep RAM and the whole experience was outstanding. More

Worth a Drive Great experience. Drove 70 miles and got a fair deal done quickly. Everything was on point. Started with Jim Ballezi online and sealed the deal with Great experience. Drove 70 miles and got a fair deal done quickly. Everything was on point. Started with Jim Ballezi online and sealed the deal with Jim Mullen. Both were true professionals. Highly recommend. More

Staff was absolutely the best! Our experience from the start was open and honest from Jim online, call back from Kimberly to Steve. One of the best salesman we have ever met. Steve Our experience from the start was open and honest from Jim online, call back from Kimberly to Steve. One of the best salesman we have ever met. Steve was very friendly and fun to hang out with. He did everything he could to give us the best discounts possible. We will recommend anyone that's wants a new or used car to Videon. Sincerely, Rob and Kelly Nonemacker More

Great experience from start to finish My salesman Bob Cox was great handling all the questions and needs I had for my purchase of a Wrangler Unlimited Sport. My time spent with the finance My salesman Bob Cox was great handling all the questions and needs I had for my purchase of a Wrangler Unlimited Sport. My time spent with the finance department was great too and she made the process as quick and efficient as possible. Great attitude and pleasant by all I dealt with. I've bought many cars and this experience was great and refreshing. More

Excellent Service On a recent visit to Videon’s service department, one item on the list of requested services was omitted. Everyone makes mistakes now and then, but wh On a recent visit to Videon’s service department, one item on the list of requested services was omitted. Everyone makes mistakes now and then, but what distinguishes the stars is how they respond. When I brought this to the attention of John Taylor, the service manager, he immediately let me know that he would do whatever was necessary to make it right – and this was on a Sunday morning! Early Monday morning he called me to arrange to have the service done at my convenience. His obvious concern and dedication to providing an outstanding customer experience is reflected by all the staff at Videon’s service department. Well done! and Thank You. More

Excellent Dealership! Highly recommend! Excellent dealership! Highly recommended for purchasing/ leasing any car! Friendly and fair! Got us the best deal on our Jeep! Will recommend everyone Excellent dealership! Highly recommended for purchasing/ leasing any car! Friendly and fair! Got us the best deal on our Jeep! Will recommend everyone to Videon! More

First New Car (Jeep) I bought a new wrangler this weekend at Videon Chrysler, Jeep, Dodge, Ram. The level of service was fantastic. Steve helped me out throughout the proc I bought a new wrangler this weekend at Videon Chrysler, Jeep, Dodge, Ram. The level of service was fantastic. Steve helped me out throughout the process and cut to the chase price wise which was a huge help as we didn't have to haggle back and forth (too much). I highly recommend this dealership for jeeps, talk to Steve if you are interested in a wrangler. He's a wrangker owner himself who is very knowledgeable with the brand. 10/10 More

Dealership with integrity! Videon provided an exemplary experience in purchasing our new vehicle. After researching for weeks on end, Videon, by far, had the best deal for what Videon provided an exemplary experience in purchasing our new vehicle. After researching for weeks on end, Videon, by far, had the best deal for what we were looking for in a truck. The excellent support staff was professional, and all of the salespeople made us feel comfortable from the start. Overall, a great "journey" from start to finish! Dawn and Pat More

Top notch Very professional and courteous. Couldn't have been easier to deal with. Couldn't find a better deal in Delaware so I made the 30 minute trip into P Very professional and courteous. Couldn't have been easier to deal with. Couldn't find a better deal in Delaware so I made the 30 minute trip into Pennsylvania. More