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Videon Chrysler Dodge Jeep RAM - Service Center

4.3

15 Lifetime Service Reviews

4951 W Chester Pike, Newtown Square, Pennsylvania 19073

15 Reviews of Videon Chrysler Dodge Jeep RAM - Service Center

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July 06, 2018

"Great service"

- KT

So thankful to Brian and the service team for getting my car in and taking care of the problem quickly. With our busy life it’s hard to be without a car so your efficiency was greatly appreciated!

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Recommend Dealer
Yes
Employees Worked With
Brian Iovino
August 17, 2017

"Excellent Service"

- Bruce Vermeychuk

On a recent visit to Videon’s service department, one item on the list of requested services was omitted. Everyone makes mistakes now and then, but what distinguishes the stars is how they respond. When I brought this to the attention of John Taylor, the service manager, he immediately let me know that he would do whatever was necessary to make it right – and this was on a Sunday morning! Early Monday morning he called me to arrange to have the service done at my convenience. His obvious concern and dedication to providing an outstanding customer experience is reflected by all the staff at Videon’s service department. Well done! and Thank You.

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Recommend Dealer
Yes
Employees Worked With
John Taylor
January 26, 2017

"Simple issues, multiple visits"

- brycal

Have had a couple of very common issues with our Town and Country where parts have had to be ordered which should either be in stock or available same day. Very inconvenient and frustrating to work with..

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Recommend Dealer
No
Employees Worked With
All
July 18, 2015

"BODY SHOP IS AWESOME!!"

- JeepGurl

I had my first accident ever and had no idea of the process of getting my car repaired. I decided to call Videon's and see what I had to do. This was the best decision I could have made. Jen answered the phone and from that point on she handled everything and explained the entire process to me. I felt comfortable in calling her and asking questions, and she really made me feel like everything was going to be ok. She stayed in contact with me throughout the process, kept me updated and she arranged my rental. Rick was also so very nice and was a pleasure to deal with. After talking to my friends and family, they said in their experience the customer service in most body shops is not this good. Now, after hearing my experience, they all say they will be going to Videon's for their Body Shop work! I'm telling everyone I know about Jen and Rick in the Body Shop at Videon's!!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jen Lakin
June 13, 2015

"Incredible Experience!"

- steveryan75

Mat and the service team at Videon took great care of me when I had issues with my Chrysler Town & County minivan. As it turns out, I needed a new transmission for my van but Mat and the rest of the service staff couldn't have more accommodating and helpful. In addition to the great work, Mat would call and give me frequent updates completely exceeded my expectations in terms of time. They turned an inconvenient situation into a great resolution! Thank you again team Videon.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Mat Robinson
Jun 30, 2015 -

Videon Chrysler Dodge Jeep RAM responded

Thank you for the review on our service center! Mat is very thorough and wants you to feel like you're not just a customer order number, but someone we need to take care of. We hope to see you again!

June 09, 2015

"Customer for Life"

- cornelius.daley

Some companies still know what it means to deliver superior customer service. Videon Jeep is one of those companies. I purchased a certified pre-owned 2014 Jeep Grand Cherokee Limited 6 weeks ago. I had a great experience purchasing the car from Nick – they took great care of me and really made me feel valued as a customer at the date of purchase. They delivered that same great service again when my “new” car broke down in Asheville, NC two weeks ago. My Jeep started to overheat coming through the mountains late on a Saturday night. After getting it to a local service center first thing on Sunday morning I came to find out that I had a cracked radiator. Obviously, that news was not received very well and I was nothing short of furious! The local Jeep Dealership was not open, neither was Videon, but Videon did have a text service on their website. My girlfriend shot off a text message, we explained that it was an emergency and needed a phone call immediately. We received a phone call from one of their managers, Jim, on a Sunday afternoon as he was grocery shopping with his wife! He took some time with us and let us know that he would have someone reach out first thing Monday morning. My girlfriend and I had to get home by Monday and could not stay in NC until the car was fixed. We took a huge gamble and rented a car, drove home, and decided to go talk to Videon directly on Monday morning. We sat with the owner, Steve Videon, and again, he could not have been more helpful. Steve told me to get him all of the receipts from our trip and he would get them taken care of for us and he would send someone down to drive my car back for me. He delivered that resolution before I ever had to ask for it. Steve and the rest of the Videon team understood how stressful our weekend had been and made sure to do their best to remove the stress from the rest of the process. I was given a rental for the week, reimbursed for my expenses, and again – felt like a priority to Videon. I can say with a smile on my face that the team at Videon not only gained a customer for life, but they also gained a very vocal advocate that will send as many people to them as possible. Thank you for making an extremely stressful experience as close to stress free as possible!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jim Ballezzi
Jun 30, 2015 -

Videon Chrysler Dodge Jeep RAM responded

We thank you for the detailed review. We are so glad we were able to help you through this troubling incident.

April 03, 2015

"missing key"

- Trudge

Bought a new truck in April 2014 only came with one key was promised would come in and they would program it and they would call me when it came in. Three weeks later I called them and the key not come in. I forgot to hound them to do there job. then on 4/2/15 I still have no spare key and local garage locked my truck with the key in it. Finally got into the truck and call Videon today and they want me to make an appointment for the key they owe me and the first time they have available is in two weeks. I will pay for the spare key and my next truck will not be bought from this dealer. Called another Dodge dealer and will have the key today including programing Up date 4/8/15 John Taylor called me a half hour after typing this and he got me the owed key and took care of everything that same day. John was a great help but it should not have gotten this far. Because of Johns help I may consider this dealership for my next truck

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Recommend Dealer
No
Employees Worked With
Other Employees : Jim Ballezzi, Niki Hollen
Apr 22, 2015 -

Videon Chrysler Dodge Jeep RAM responded

Message from the owner, Steve Videon: As hard as we try every day, we cannot be perfect. This is a great example of something that slips through the cracks. I want to thank you for your honest review and bringing this to my attention, as well as the Service Manager John Taylor. As soon as this review was posted, we took action and ensured that you were helped accordingly. I am glad to read your update and to see that the matter was dealt with correctly. It was a pleasure to meet you and an even greater one to ensure that something that slipped through the cracks was found, managed, and turned around. We'll use this as a learning experience and we hope to see you again.

February 06, 2015

"Recall"

- WCAuto

The service guys here are great! We dropped off a Jeep for a recall on Thursday night, and it was finished by 2:30 the following day. Big shout out to Bob Sundo, the service Tech for taking care of us so quickly. -West Chester AutoHaus

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Yes
Feb 10, 2015 -

Videon Chrysler Dodge Jeep RAM responded

Thank you for the review! Recalls are never fun but we do our best to get them done quickly. We'll pass along your words to Bob!

February 02, 2015

"Auto body shop"

- Jakeorr

During the last snow I had a minor accident in our one year old can we bought at Videon! Because of the excellent sales experience I drove an hour and half back to Videon knowing I could trust not just the work but the people. Again I was not disappointed! They made it so simple and incredibly fast! The car looks brand new. I will never go anywhere else!!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Rick Renzulli
Feb 05, 2015 -

Videon Chrysler Dodge Jeep RAM responded

We're glad to hear that your damage was repaired! Thank you for the review and we hope the weather is nicer to you in the future!

January 30, 2015

"Five Star Service Dept"

- Denise W

I travel an hour from Delaware to get to Videon for the five star service dept, it is second to none. I have owned a Ford, a Mercedes, a Dodge, a Chevy, a Honda and never have I encountered the mechanical expertise that I have at Videon. I don’t know how and where their technicians train, but they can diagnose and fix anything. I went to five different dealerships to fix a brake problem, this went on for one solid year to no avail. My first time at Videon, three years ago, the tech diagnosed and fixed the problem in an hour. Bob Sundo, the service advisor I deal with, creates an experience, by far the most professional, honest and direct, drama free communication I have ever experienced at any car dealership. He keeps me coming back now for three years. The turn around time in the service department is fast and appreciated for busy professionals like myself. In fact we have two SUVs, one Chrysler, one Chevy. Anyone can sell you a car, but not everyone has the expertise to service it. We will be trading in our chevy this year for a dodge. Janine, the front receptionist is warm, kind, and the best customer service agent I have ever encountered anywhere.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Janine
Feb 05, 2015 -

Videon Chrysler Dodge Jeep RAM responded

Thank you so much for your great review! We're so happy to hear that every aspect of your visit was a positive one, including your time in the showroom. We can't wait to see you when you're ready for your Dodge purchase.

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