Village Volkswagen of Chattanooga

Best car shopping experience, ever! The team at Village Volkswagen was courteous and attentive. They helped us find the perfect car for me. Tom "Smitty" Smith demonstrated all the tech The team at Village Volkswagen was courteous and attentive. They helped us find the perfect car for me. Tom "Smitty" Smith demonstrated all the tech features to me and synched up my phone to the infotainment system and took me for a practice drive. Jonathan Logan was a real pro with the paperwork. It was fast and organized and painless. (we have had bad experiences at other dealers). Jeremy Holsomback and his team gave us the best car-buying experience , ever! They really made us feel special and made the whole process fun. We would 100% recommend Village Volkswagen of Chattanooga to our friends and family. They will take good care of you. More

New VW GTI Another Great buying Experience with Village Volkswagen and Smitty! Thank you for the Awesome customer service and another fun car! Love supporting a Another Great buying Experience with Village Volkswagen and Smitty! Thank you for the Awesome customer service and another fun car! Love supporting a company building cars in our back yard. More

Very personal experience without pressure I continue to return to this dealership because I feel comfortable and love my dealer. I trust him to find what I want. The service department stays o I continue to return to this dealership because I feel comfortable and love my dealer. I trust him to find what I want. The service department stays on top of my maintenance. They provide a shuttle when my car is being serviced. Its a great help when I needed to get to work! The waiting area is clean and comfortable. More

The Best Car Buying Experience with Patrick Williams The team at Volkswagen Chattanooga are the best, especially Patrick. They went above and beyond to find the particular Volkswagen I was looking for a The team at Volkswagen Chattanooga are the best, especially Patrick. They went above and beyond to find the particular Volkswagen I was looking for at a great price. This is my 3rd car buying experience with them and I appreciate their excellent customer service and highly recommend them. More

Terrible service experience After a 14 day wait and $4,500 of service we've had to take our CC back three times because issues continue to occur. The first time immediately leavi After a 14 day wait and $4,500 of service we've had to take our CC back three times because issues continue to occur. The first time immediately leaving the dealership after the initial service. I got no return calls from anyone in the service dept. after leaving two messages; a broken windshield from a crack that originated below the hood level; and, ultimately having to replace a windshield at our own expense when it wasn't our fault. In the past, VW of Chattanooga tried to charge me for service I told them not to do. I've now had to request assistance at the VW corporate level. I wouldn't recommend this dealership to anyone. More

Great car buying experience with Scott Hile Friendly low pressure environment, good customer service, and most importantly worked with us to get a good deal on a 2017 Jetta S in the handsome Pla Friendly low pressure environment, good customer service, and most importantly worked with us to get a good deal on a 2017 Jetta S in the handsome Platinum paint. More

Smitty is the best! I have purchased 3 cars from Village Volkswagen and Thomas "Smitty " Smith. He is honest and works hard to get you the best deal. He knows his product I have purchased 3 cars from Village Volkswagen and Thomas "Smitty " Smith. He is honest and works hard to get you the best deal. He knows his product and is awesome at service after the sale. Highly recommend you ask for Smitty! More

40,000 Mile Service on my wife's Passat I made an appointment to have the 40,000 mile service done on my wife's 2013 VW Passat at 7:30 a,m. on Tuesday, July 25. I had been told that it woul I made an appointment to have the 40,000 mile service done on my wife's 2013 VW Passat at 7:30 a,m. on Tuesday, July 25. I had been told that it would be a lengthy service so I asked about a ride back to my home when I dropped off the car. When I arrived at Village VW, everything was ready to begin the service. Randy Barger, the service representative with whom I had made the appointment, had the paper work ready for me to sign and he also had the "courtesy van" set to give me the ride back to my home. The van driver's name was Tim (I failed to get his last name) and he was a very professional and courteous individual. When the service on the car had been completed, I received a call from Randy around 3 p.m. notifying me that the service had been completed and that Tim was on his way to pick me up. Once again, Village VW was truly exceptional in providing the service needed on this car and the courtesies extended to me were exceptional. I recommend Village VW highly and do not hesitate to do so. More

Spectacular! I loved my experience at Village VW! Chad Hood and Robert Rumfelt helped me with my car buying experience and to say the least they were spectacular! I loved my experience at Village VW! Chad Hood and Robert Rumfelt helped me with my car buying experience and to say the least they were spectacular! I highly recommend checking them out if you're in need for a car! More