Village Volkswagen of Chattanooga

Took my 2014 VW Passat TDI in for the EPA service plusr I had received word that the EPA work for my 2014 VW diesel Passat TDI was now ready to be done and made a reservation to have this work done on Frida I had received word that the EPA work for my 2014 VW diesel Passat TDI was now ready to be done and made a reservation to have this work done on Friday, July 7, at 9:30 a.m. On arriving at Village Volkswagen, I was also told that a heat filter replacement process had been e-mailed to Village VW the night before so they wanted to do this work when I was there for the EPA work. I greatly appreciated this offer from Randy Barger, Service Advisor for Village VW. I was told it would take approximately 1 1/2 hours to complete this work so I very comfortably waited in the "Waiting Area" where I was able to enjoy peanut butter crackers, popcorn and a diet coke. Village VW has always been most gracious in providing refreshments in their very comfortable waiting room along with a TV, daily newspapers and magazines. Randy kept me advised of the progress being made on my car which made my "waiting" time seem much less than it actually was. At about 10:45 a.m., Randy came to me and told me that all the work had been completed on my car, he provided me with all the documentation I needed to me able to confirm that the diesel engine situation on my 2014 Passat had been taken care of and he told me which pages I needed to be sure and keep in the glove compartment of my car. I highly recommend the service department at Village Volkswagen as well as the individuals who discuss what needs to be done on my car and certainly appreciate the professionalism of the individuals who perform the work! More

Both men were very professional in their service to us We couldn't ask for any better service to us.Scott was very helpful in helping us find the car we were looking for and very patient while we worked th We couldn't ask for any better service to us.Scott was very helpful in helping us find the car we were looking for and very patient while we worked through our trade. More

Scott is GREAT. Great personality and caring for the custom He is very helpful and not pushy. This is the 2nd car we bought from Scott and the 5th from the dealership. Always great. Service is GREAT also. He is very helpful and not pushy. This is the 2nd car we bought from Scott and the 5th from the dealership. Always great. Service is GREAT also. More

Great experience Everything about this purchase was as it should be...very informative and non pressure sales. Thank you Scott...we sure do love the new Volkswagon! Everything about this purchase was as it should be...very informative and non pressure sales. Thank you Scott...we sure do love the new Volkswagon! More

Truly helpful - not pushy We came looking for a particular, uncommon feature and thinking we wanted a used Passat. Scott greeted us warmly and quickly got us to a test drive o We came looking for a particular, uncommon feature and thinking we wanted a used Passat. Scott greeted us warmly and quickly got us to a test drive over a very well thought-out route. When we decided against the Passat, Scott listened to our considerations and found another used vehicle that met our needs and was in our price range. Later he even helped by 'phone with a question I had about an indicator light. The paper-work on our purchase was prepared carefully and explained well. The manager was even able to help us with our bank's delay in transferring funds to our checking account! More

Excellent customer service! We were welcomed as soon as we arrived on the lot. Lynn went above and beyond to make my son's first car purschase a special one. She guided us throug We were welcomed as soon as we arrived on the lot. Lynn went above and beyond to make my son's first car purschase a special one. She guided us through every step which made the whole process go smoothly. More

Succinct and ready for business I researched the vehicle I wanted online and found my specific model through cars.com. Drove to Chattanooga from Knoxville on a random Saturday and w I researched the vehicle I wanted online and found my specific model through cars.com. Drove to Chattanooga from Knoxville on a random Saturday and was able to drive home in a new vehicle in several hours. Quick and painless. Scott was professional and down to business, Jonathan was succinct and made the finance process flow smoothly. I couldn't ask for a better transaction overall. More

Review Salesman made you feel like you were important and seemed to be knowledgeable of his job. This all we have to say. Trying to send this via email, wi Salesman made you feel like you were important and seemed to be knowledgeable of his job. This all we have to say. Trying to send this via email, will not let me send. More

Enjoyable car purchasing experience Larry Keown was helpful as he answered our questions.He was polite and fun to talk with.The Dealership building was nice and clean.Everyone that we sp Larry Keown was helpful as he answered our questions.He was polite and fun to talk with.The Dealership building was nice and clean.Everyone that we spoke with were very courteous . More