Village Volkswagen of Chattanooga - Service Center

Always great service! I have received excellent service at this dealership for 3 years. They always go beyond what I expect at each scheduled visit. All the employees are I have received excellent service at this dealership for 3 years. They always go beyond what I expect at each scheduled visit. All the employees are courteous and helpful. More

Good Experience The service department is friendly and courteous. They take the time to make sure I understand the services and the charges. The shuttle services ma The service department is friendly and courteous. They take the time to make sure I understand the services and the charges. The shuttle services makes it convenient for those of us who work downtown. More

Saving the Day We were traveling on an anniversary trip to the Nantahala in North Carolina from Birmingham in our 2006 Bug Convertible. When we reached Chattanooga, We were traveling on an anniversary trip to the Nantahala in North Carolina from Birmingham in our 2006 Bug Convertible. When we reached Chattanooga, a chime sounded telling us the car was overheating. We found Village VW and pulled in. Even though they were swamped, they offered to check out the issue. Each person we dealt with was incredibly professional, kind, and helpful. We waited in a very comfortable space with free wifi and snacks, fearing that we would lose a few days of our short vacation thanks to a serious car problem. The mechanics found the issue (which was minor thankfully), took care of it, and charged us a minimal amount. We have been incredibly frustrated with the service at our home dealership in Birmingham, and have sworn to never buy another VW because of them, even though we love our Bug. If we lived in Chattanooga, I would definitely reconsider. What a fantastic and well-run dealership. Each customer we saw was treated very well, with clear explanations and quick service. My husband and I were very impressed, and we highly recommend Village VW of Chattanooga! They sure saved the day for us when they didn't have to. Thank you! More

Oil change emergency I was in Chattanooga for business and my 13' Passat had a major oil problem due to a faulty oil change at a different dealership. We were in a panic w I was in Chattanooga for business and my 13' Passat had a major oil problem due to a faulty oil change at a different dealership. We were in a panic when we pulled in and asked for help. "Smitty", a helpful salesman took time out to help us. Even though the body shop in the dealership was closed, two of the off duty mechanics came to our aid and worked on our car on their own time. Everyone there was so nice! They kept us updated with the condition of our car and continued to make us feel comfortable (even though we didn't purchase our car from them!). The whole experiace was superior considering we were in a panic over the car. Quality people and amazing work. Thank you so much Village! You saved our car and our Saturday. More

friendliest experience I've ever had at a dealership I've had my volkswagon passatt for nearly a year now have been leasing for the past three years before deciding to buy the passatt Tsi I have now have I've had my volkswagon passatt for nearly a year now have been leasing for the past three years before deciding to buy the passatt Tsi I have now have always had great service with village vw of chattanooga I would definitely recommend anyone buying a new car to stop by their first. You will get great customer service and a great car for your money. I haven't seen a better place around that offer a car of this quality with service this good yet. More

Recent service I've been a customer of Village VW for going on 5 years and I've always had a positive experience. I heard a dealer rater commercial on the radio and I've been a customer of Village VW for going on 5 years and I've always had a positive experience. I heard a dealer rater commercial on the radio and thought I'd check it out and I'm shocked to see some of these reviews. The service manager has always tried to help me save a few dollars and I appreciate it. Folks should understand that a dealership is not "the worst" because they charge you for their service, they are a business and that's how they keep their doors open and keep their employees employed. I appreciate you guys and gals down there at 6001 International Drive! Keep up the good work, you are appreciated! More

Worst service department ever When I bought my Jetta TDI, the sales people were excellent and that part of the experience was great. Then I had to deal with the service department When I bought my Jetta TDI, the sales people were excellent and that part of the experience was great. Then I had to deal with the service department. I had already heard from several friends about horror stories related to service at VW of Chattanooga. But I figured these were a few isolated incidents. How wrong I was. When there were problems early on with my car (first 30 days), the service department took an attitude of "Oh well, your tough luck." This trend has continued throughout my dealings with this department. From not having loaner vehicles ready when they say they will for a scheduled appointment, to telling me they serviced the spark plugs on my car (diesel engines do not have spark plugs, they have glow plugs), to outrageously expensive services, to very rude service consultants including the service manager, it has been one bad experience after another. I will never use the VW of Chattanooga service department again, and if you are smart, you shouldn't either. More

The amount of time I have had my car it has had to be serviced over half of the time I've had it . I have just traded for another brand of vehicle I highly recommend you not buy from here great at time o serviced over half of the time I've had it . I have just traded for another brand of vehicle I highly recommend you not buy from here great at time of purchase but after that they could care less. More