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Village Volkswagen of Chattanooga - Service Center
Chattanooga, TN
115 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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115 Reviews of Village Volkswagen of Chattanooga - Service Center
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August 31, 2016
Excellent customer service from Smitty and Jeremy Have purchased cars for years from Nelson Bowers dealerships because of the incredible customer service and care. Smitty has always been wonderful to Have purchased cars for years from Nelson Bowers dealerships because of the incredible customer service and care. Smitty has always been wonderful to work with and is loyal and helpful to his customers and will do anything to help. When I hit a small "bump in the road" with a service issue Jeremy, the general manager, went way above and beyond the call of duty to make things right and then some. Smitty initiated and followed up the entire process. Can't say enough about how I appreciate their desire for their customers to be cared for and pleased. More
by Fred
Helpful August 27, 2016
Wonderful!! Charlene in Express Service was so friendly and helpful! The parts department was as well! Great service and great people! I will be back in the fu Charlene in Express Service was so friendly and helpful! The parts department was as well! Great service and great people! I will be back in the future! More
by Shelly B
Employees Worked With
August 20, 2016
Friendly helpful service Charolene checked me in and explained the 10,000 mi service. Service was completed faster than promised, and check out was easy, no surprises. Would r Charolene checked me in and explained the 10,000 mi service. Service was completed faster than promised, and check out was easy, no surprises. Would recommend. More
by summeys86
Employees Worked With
August 19, 2016
Repair of valve This repair was fast. Just hoping the last on the same diagnostic. I visited 5x for the same indication and failure occurred in about 4 weeks again Th This repair was fast. Just hoping the last on the same diagnostic. I visited 5x for the same indication and failure occurred in about 4 weeks again Thank you. More
by RoBo
Employees Worked With
Randy
August 11, 2016
Annual Maintenance The dealership started working on my car immediately. The service was completed promptly. I did not have to wait very long. Everyone was courteous an The dealership started working on my car immediately. The service was completed promptly. I did not have to wait very long. Everyone was courteous and friendly. They even took the car thru the car wash. The dealership did what they said they were going to do. This is very rare in todays world. More
by dogman
Employees Worked With
Lady in service department
August 05, 2016
Excellent Service Village VW has been the sole source of service for my current Passat and my previous Jetta. They have always provided excellent service regardless of Village VW has been the sole source of service for my current Passat and my previous Jetta. They have always provided excellent service regardless of what I needed. More
by David B
Employees Worked With
Benjamin Carter
August 01, 2016
I love the VW team! I took my car in for a check on the transmission. Everyone is thorough and friendly. I talked with the staff and they explained everything to me. They I took my car in for a check on the transmission. Everyone is thorough and friendly. I talked with the staff and they explained everything to me. They handled my needs in great turnaround timing. I received both a ride there and back with no issue. Great service! More
by Hismagpie2012
Employees Worked With
Benjamin Carter, Nick Mullins
July 09, 2016
Service on time and on budget I have used the dealership to handle all of the service on my 2013 Passat which was purchased used from another source. The service department has al I have used the dealership to handle all of the service on my 2013 Passat which was purchased used from another source. The service department has always been professional. They were prepared for my appointment, costs were explained up-front, and there have been no surprises. Recommend them highly. More
by tnrambler
Employees Worked With
Benjamin Carter, Nick Mullins, Jason Schollenberger
June 26, 2016
Courteous and efficient They gave me an up-date, and when it was clear the repair was going to take longer than expected, they immediately offered me a loaner car. I had it They gave me an up-date, and when it was clear the repair was going to take longer than expected, they immediately offered me a loaner car. I had it for two days. When I went to pick up my car, everything was great. More
by tds
Employees Worked With
Benjamin Carter
June 20, 2016
Exceptional Customer Service Randy kept me well informed on the status of my vehicle. He went above and beyond to make sure I was taken care of and safe. Randy kept me well informed on the status of my vehicle. He went above and beyond to make sure I was taken care of and safe. More
by Lori
Employees Worked With
Randy
