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Vision Chrysler Dodge Jeep Ram
Rochester, NY
1,512 Reviews
Vision Chrysler Dodge Jeep Ram of Penfield is part of one of the largest Automotive Groups in Western N.Y. We provide the residents of Rochester, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge, Jeep and Ram vehicles. But that isn’t all you’ll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 920 Panorama Trail S in Rochester, NY or call us at (585)385-5700.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,512 reviews
March 15, 2026
Very hard to get through to a person on the phone. Spent long times on hold. My car always seemed to be the last priority. Car was at Vision for almost 4 months. Ron Kyle was very dponsive and helpful Spent long times on hold. My car always seemed to be the last priority. Car was at Vision for almost 4 months. Ron Kyle was very dponsive and helpful. More
by Bblazey
Verified Customer
March 14, 2026
Friendly and knowledgeable workers. Nice waiting area, clean bathrooms They explained what was done to my car and that it will need new tires soon. Also priced the tires for me. Nice waiting area, clean bathrooms They explained what was done to my car and that it will need new tires soon. Also priced the tires for me. More
by camillezalone
Employees Worked With
Service dept
March 13, 2026
Andrew was amazing! ! He was very understanding of my situation and was very reasonable with what I was looking for. ! He was very understanding of my situation and was very reasonable with what I was looking for. More
by m.ameshockey
Employees Worked With
March 10, 2026
Jeff was amazing to work with! ! He was incredibly helpful in getting us setup with out new Jeep Grand Cherokee L. It is exactly what we wanted at a great price. I will be back for ! He was incredibly helpful in getting us setup with out new Jeep Grand Cherokee L. It is exactly what we wanted at a great price. I will be back for sure! More
by ERIN.NAPOLEONI102
Employees Worked With
Jeff Dennis
March 07, 2026
My diesel Ram 2500 was repaired under warranty and has not failed as of 5 Mar26. That is wonderful. However, as best as I can tell, this Dealership and Ram nation-wide management failed to repair this not failed as of 5 Mar26. That is wonderful. However, as best as I can tell, this Dealership and Ram nation-wide management failed to repair this truck in a realistic time frame When I made the appointment stating the symptoms for the work order, I asked him to confirm with the parts person parts were available, He confirmed any diesel parts needed were available. I was told It couldn't be worked on for 6 days. Once I brought the truck in, it took me several calls over 3 or 4 days to be told it had not even been brought in yet. Then over the next few weeks, awaiting parts. Then, maintenance could not begin, awaiting another two parts. Then, DEF injector could not be removed, another week awaiting that part. My point is, poor parts management fleet wide! They told me of similar parts unavailability fleet wide regarding a 3500 dually. Maintenance management, Hiring enough diesel mechanics, and fleet-wide management based on stocking enough spare parts based on fleet-wide emissions statistical failures, contributed to this unacceptable customer service. This truck was well built, serves a nation-wide customer need. Feel free to contract me for further customer service details, 585-737-1038 More
by MJCOUGLER
Employees Worked With
Other Employees :
Nation wide, fleet-wide wide managers = A low 1
March 06, 2026
Very helpful in fixing my issues. They also went above and beyond by providing round trip rides to by office. I feel really good about my Jeep purchase at Vision! They also went above and beyond by providing round trip rides to by office. I feel really good about my Jeep purchase at Vision! More
by EM.NEVINGER
March 05, 2026
Anything and everything my Jeep Patriot needs is taken care of to perfection every time. Luis and Loki always go above and beyond care of to perfection every time. Luis and Loki always go above and beyond More
by louiseannettecorey
Employees Worked With
Luis, Loki and did not get name of technician
March 05, 2026
Professional, courteous and understanding! I went in with a minor problem and they gave me a loaner immediately. It sucks being out a vehicle. Luis was on top if it. ?? I went in with a minor problem and they gave me a loaner immediately. It sucks being out a vehicle. Luis was on top if it. ?? More
by nando.v.flores
Employees Worked With
Luis
