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Vision Chrysler Dodge Jeep Ram

Rochester, NY

4.2
1,408 Reviews
Vision Chrysler Dodge Jeep Ram of Penfield is part of one of the largest Automotive Groups in Western N.Y. We provide the residents of Rochester, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge, Jeep and Ram vehicles. But that isn’t all you’ll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 920 Panorama Trail S in Rochester, NY or call us at (585)385-5700.
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920 Panorama Trl S

Rochester, NY

14625

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Showing 1,408 reviews

December 12, 2025

Worst possible customer service operation. Scoring a '1' is too generous. Will never go back. More

by Mtommas1
Recommend Dealer
No
Dec 12, 2025 -

Vision Chrysler Dodge Jeep Ram responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

December 12, 2025

Johnny was excellent to work with. However, I had called 5 times and left messages with the service department each time just to schedule the appointment and never received a return ph More

by kperkins717
Recommend Dealer
Yes
Employees Worked With
Johnny Gonzalez
December 12, 2025

Fast and friendly Fast friendly convenient and very knowledgeable Fast, friendly, very knowledgeable and accommodating with great list of vehicles to choose from. More

by BIGCMOGREEN008
Recommend Dealer
Yes
Employees Worked With
Joe Cicione
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Cicione
December 11, 2025

Easy. scheduling. In and out in an hour. Staff knowledgeable and courteous. Comfortable waiting area. More

by plamonica2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Dec 11, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

December 10, 2025

Dropped my car off the night before my 9am appt to have my headlight changed and went to pick it up after I got out of work around 4. I was asked why I was there did I get a call telling me my car was read More

by Melyssa5844
Recommend Dealer
No
Dec 11, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Melyssa. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

December 09, 2025

Everything was very well done Facilities were clean and employees very friendly Mr Castro has a great future More

by mjp777auto
Recommend Dealer
Yes
Employees Worked With
Luis castro
Dec 09, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

December 09, 2025

Great fast service. I had a tire with a nail lodged in it. Vision Dodge promptly examined the tire, determined that it could not be patched, and then picked up a repla More

by mikeallentoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendon
Dec 09, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

December 09, 2025

Amazing people and service! ! I will be back and refer others to Vision!! So close More

by DWBASTJR
Recommend Dealer
Yes
Employees Worked With
Joe Cicione
Dec 10, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

December 08, 2025

It was thorough and prompt service Everything was taken care of and I was satisfied More

by rob.brooks06
Recommend Dealer
Yes
Dec 09, 2025 -

Vision Chrysler Dodge Jeep Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

December 07, 2025

They were very professional and their time was perfect. I was in and out in no time More

by rosetta.russell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2025 -

Vision Chrysler Dodge Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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