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Vision Chrysler Dodge Jeep Ram

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.3
1,658 Reviews
Vision Chrysler Dodge Jeep Ram of Penfield is part of one of the largest Automotive Groups in Western N.Y. We provide the residents of Rochester, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge, Jeep and Ram vehicles. But that isn’t all you’ll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 920 Panorama Trail S in Rochester, NY or call us at (585)385-5700.
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920 Panorama Trl S

Rochester, NY

14625

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Showing 1,658 reviews

July 10, 2026

The oil change was completed in approximately 15–20 minutes, but I had to wait an additional 30–45 minutes before my vehicle was returned to me. The extra waiting time was solely because I had to wait More

by AHMET_AG53
Recommend Dealer
No
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Jul 10, 2026 -

Vision Chrysler Dodge Jeep Ram responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRJ@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 09, 2026

They resolved my issue in an acceptable period of time. I was able to get an appointment in a reasonable amount of time. More

by jimmyelias4
Recommend Dealer
Yes
Employees Worked With
I think Brandon
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Jul 09, 2026 -

Vision Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 08, 2026

Great service Gave me great recommendations on future service Idn I am done with survey???? More

by dayes0826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idn
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Jul 10, 2026 -

Vision Chrysler Dodge Jeep Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

July 08, 2026

Always supportive and responsive. Talks through needs and offers all options. Easy to get appointments and know that my car will be fixed the right way. Please eliminate the AI bot la More

by KLTORKELSEN
Recommend Dealer
Yes
Employees Worked With
Luis
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Jul 08, 2026 -

Vision Chrysler Dodge Jeep Ram responded

We appreciate your feedback and are eager to better your return experience.

July 07, 2026

Responded well to our concerns, resolved the parts miscommunication quickly. … made sure we we satisfied More

by BWSHEARER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Kyle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt R.
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Jul 08, 2026 -

Vision Chrysler Dodge Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 06, 2026

Work was completed on time, no issues. Staff was very attentive and cordial. Will recommend to my friends. More

by olcifuentes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2026 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 27, 2026

Friendly, helpful and very professional. In and out in under an hour which was fast. More

by LSTRANG0507
Recommend Dealer
Yes
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Jul 02, 2026 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 27, 2026

Good service and very pleased with the mechanic who worked on my my car service writer Louis Castro did a good job s Castro did a good job More

by georgegiuliano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2026 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 27, 2026

AI appointment scheduler is a little creepy but got the job done. Rest of service was straightforward. More

by stephensorensen849
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Dengal
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2026 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to provide us with this feedback.

June 24, 2026

Great service. Friendly. Estimated time to complete was accurate. I also like the coffee machine. More

by ppizzute
Recommend Dealer
Yes
Employees Worked With
Several people
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Jun 26, 2026 -

Vision Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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