Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Vision Chrysler Dodge Jeep Ram
Rochester, NY
1,637 Reviews
Vision Chrysler Dodge Jeep Ram of Penfield is part of one of the largest Automotive Groups in Western N.Y. We provide the residents of Rochester, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge, Jeep and Ram vehicles. But that isn’t all you’ll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 920 Panorama Trail S in Rochester, NY or call us at (585)385-5700.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,637 reviews
May 01, 2026
Good communication. Dealt with issue, no pushback. The issue was fixed perfectly. All was handled smoothly. Another great experience. I'll keep coming back. Dealt with issue, no pushback. The issue was fixed perfectly. All was handled smoothly. Another great experience. I'll keep coming back. More
by jamesmorton
Verified Customer
April 29, 2026
Service department never got back to me as promised. I called Vision after my visit, left a message, with no return call. I am currently working with another dealer given the lack of service. I called Vision after my visit, left a message, with no return call. I am currently working with another dealer given the lack of service. More
by PATRICIA_SOVIE
Employees Worked With
Sergio
April 29, 2026
There is not much to say. I dropped off my car for a NYS inspection and then picked it up the next day. I dropped off my car for a NYS inspection and then picked it up the next day. More
by SSFIRE9
April 27, 2026
I had my Jeep Grand Cherokee delivered by AAA with a blown radiator on Friday, 4/17. The Service Dept diagnosed the repairs but the repairs were delayed by the warranty company. The dispute was finally blown radiator on Friday, 4/17. The Service Dept diagnosed the repairs but the repairs were delayed by the warranty company. The dispute was finally resolved, the repairs were completed, addition requested work was completed & I received my JGC back Friday, 4/24. The Service Rep, Luis kept me updated through the process. My JGC is running like new. Thank you. More
by swtjmat
April 25, 2026
Jim was fantastic, attentive and kept me updsted and informed. Always a great experience anytime I'm in. informed. Always a great experience anytime I'm in. More
by CELFOSTER234
April 25, 2026
Great sales support from Jeff Dennis I called up about looking for a nice Gladiator said he had just what I was looking for and made it happen great salesman. looking for a nice Gladiator said he had just what I was looking for and made it happen great salesman. More
by TALLEN17
Employees Worked With
Other Employees :
Jeff Dennis
April 25, 2026
last minute drop in from out of state. fast excellent service. friendly staff. thank you fast excellent service. friendly staff. thank you More
by jacqueline.lawes
April 24, 2026
Your new phone service is lackluster at best. I have had calls dropped, 'leave a message' with no response back, rarely get thru to speak to the correct person and routed thru someone not in serv I have had calls dropped, 'leave a message' with no response back, rarely get thru to speak to the correct person and routed thru someone not in service department. My vehicle has been with Vision for 4 WEEKS. This is excessive. Louis has reached out at times but it is difficult to get back in touch with him for clarification. I get random phone numbers calling me with no indications it is Vision, therefore I don't pick up (avoiding spam calls). Frustrating to miss the calls to speak with someone. More
by mkerkezis
Employees Worked With
Service department
April 24, 2026
Mike was my guy that sold me the truck and he was great Very smooth and easy super nice people Very smooth and easy super nice people More
by EQSOONICE
