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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.2
529 Reviews

529 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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April 24, 2024

One of the worse service experiences I have had with any company. The service department never answered the phone or called back. One of the service writers was rude to every person he spoke too. Who ever o More

by patrick.petti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe C.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dan P.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jim D.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We value and appreciate your business, Patrick. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

April 24, 2024

Disappointed in the service. Schedule service and typically my vehicle was not looked at on that day. Sometimes multiple days (with no follow-up) until the vehicle is done. No More

by russelllehman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth L.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dan P.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention, Russell. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

April 23, 2024

Service person, Larry who assisted me was personable and fast and remembered me from just meeting me once. My vehicle was finished in much less time than Larry originally told me, which was good with me, bu More

by JoePro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry
Apr 24, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 23, 2024

B Hooper did an excellent job he didn’t stop until found what was wrong with the car i would recommend him to all my friends. MH More

by merlinehall62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Apr 24, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 21, 2024

These guys are great. I never wait long and the service is always great. Nice job More

by robturano4149@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron K.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth L.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt R.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
MATTHEW WILKINS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 20, 2024

Excellent service Easy oil change No appointment necessary Only 1 hour for the service Thank you More

by Dawn
Recommend Dealer
Yes
Employees Worked With
Don’t know
Apr 24, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 20, 2024

Service Staff is very friendly. Went in for NYS inspection knowing there was something that needed repair. They showed me what it was and had the car fixed in under the time they sa More

by kembaglin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry, service advisor
Apr 24, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 18, 2024

This was the first dealership that really made my purchase easy. Joe was the nicest Salesman I ever dealt with and the rest of the team was awesome too. I would recommend Vision to anyone whose buyin More

by champton762
Recommend Dealer
Yes
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Vision Chrysler Dodge Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 18, 2024

Very professional. Work was done quickly. Michael was great. Wished that had free car wash More

by hcarpam1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 17, 2024

The service was performed quickly, efficiently and the employees were very friendly and helpful. I waited for my vehicle and was pleasantly surprised it was done so quickly. More

by ROLIN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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