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Vision Chrysler Dodge Jeep Ram - Service Center

Rochester, NY

4.1
924 Reviews

924 Reviews of Vision Chrysler Dodge Jeep Ram - Service Center

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May 22, 2024

The work done on my car is satisfactory. However the rug on the driver’s side was filthy when I picked up the car. Also the car was parked far in the back of the lot with another car parti More

by silknlace
Recommend Dealer
No
Employees Worked With
Jim D.
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

"Silknlace" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 21, 2024

Brought my jeep in Oct 2023 ac wasn’t working. First week it was hot when winter was over ac still didn’t work. Scheduled appointment to have it resolved, they said it was fixed, but there was onl More

by luvbug1822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

"Luvbug1822" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 20, 2024

Car was done quickly. My only gripe is that when new owners came in the did not honor free oil changes from previous owners. You buy a company you buy assets and liabiliti More

by JM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to provide us with this feedback.

May 19, 2024

Great deal, easy to work with, but car was not detailed properly, communication with salesman was good, main dealership number not always answered More

by wnielson701
Recommend Dealer
Yes
Employees Worked With
Jim D.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Pierce, Bill Simpson, Josh Reyes
May 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 19, 2024

Good service experience. Still not happy the free oil changes I got as part of the sale of my truck are no longer being honored by the new owner. Not a good business practice More

by KBOOTH04STI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember name
May 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 19, 2024

Johnny is the best! He really knows how to treat his customers and give them the best service. He checked up on me while my car was being serviced, letting me know exact More

by ivyrodz42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gonzalez
May 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 19, 2024

The service department is great. The service manager goes over and beyond to make sure your happy. More

by KNATALE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank the service manager!
May 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 19, 2024

Needing an oil change , Vision Chrysler Dodge Jeep made it easy to stop in and use their Express Lane Service. They were pleasant & had me out within an hour. Thank You More

by tjq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
May 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 19, 2024

I have always had good experiences at this shop. Friendly associates, quality parts and materials, and good communication throughout the process. More

by TMBURNS8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
May 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 18, 2024

The service written was a real professional. He was easy to work with and I asked how long will I be waiting for the repair. He said about 30 minutes and that was just about how long it took. More

by jlserio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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