Vision Hyundai Henrietta Rochester - Service Center

Courteous, polite, and efficient. There is not much more to say but thank you. I was not pleased with the girl I spoke to when I first set up an appointment. She was not helpful!!! There is not much more to say but thank you. I was not pleased with the girl I spoke to when I first set up an appointment. She was not helpful!!! More

If I could give it a zero p, I would but I cankt so i give it a 1. Aside from the manager fixing my issue so shout out to him. Every time I come to vision hyundai, i feel like my time is disrespected and give it a 1. Aside from the manager fixing my issue so shout out to him. Every time I come to vision hyundai, i feel like my time is disrespected and i feel taken advantage of. If i would trade my car in without having to finish paying my car off, I would and buy a different brand car. More

Never had any problems there always took good care of what was ever the problem what was ever the problem More

Service Center staff very professional and polite. They were well organized and paperwork completed quickly for maintenance work to be done. They were well organized and paperwork completed quickly for maintenance work to be done. More

Very good customer service at this location. Everyone was very helpful and understanding to my requests. Everyone was very helpful and understanding to my requests. More

I was able to schedule a convenient appointment and the oil change was quickly done. oil change was quickly done. More

Made me feel very comfortable and was very professional. He accompanied to my car. I think he is a credit to your organization. He accompanied to my car. I think he is a credit to your organization. More

Very slow service. Had a 9 am appointment and they told me 2 hours. I left at 12:34. Even when I went to pay he wasn’t at the window. When he got back to the room he Had a 9 am appointment and they told me 2 hours. I left at 12:34. Even when I went to pay he wasn’t at the window. When he got back to the room he had a box that he proceeded to open while I waited at the window. He unpacked advil and was complaining they sent the wrong one. I had to ask him to come and ring me out as I had a 1 pm appointment that I was almost late for and didn’t get lunch. Very frustrating. More

Matt was very nice and respectful. He went out of his way to help me. He went out of his way to help me. More

Tylor was great and understanding and did his best to resolve my issues with the car . I was not pleased with Hyundai though damaging my car more than it was when I brought it in and then refusing to hel resolve my issues with the car . I was not pleased with Hyundai though damaging my car more than it was when I brought it in and then refusing to help cover for it More