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Vision Hyundai Henrietta Rochester - Service Center

Rochester, NY

4.4
618 Reviews

618 Reviews of Vision Hyundai Henrietta Rochester - Service Center

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June 06, 2025

Very hard to get a hold of when checking on the status of my car. When I leave a message it takes day before anyone calls back. Had to get a hold of upper management to get anywhere. Not happy with Vision H More

by kkenh300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Foster
3.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Melino
3.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Chevier
2.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Melino
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Vision Hyundai Henrietta Rochester responded

"Kkenh300" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 05, 2025

Friendly, efficient and compassionate. Friendly service, very efficient and knowledgeable. My overall experience has been wonderful. More

by snaudino
Recommend Dealer
Yes
Jun 11, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 02, 2025

Nate is absolutely phenomenal! He works on my car every time and I couldn't recommend him and Michelle more! More

by viktoriaguy27
Recommend Dealer
Yes
Employees Worked With
Michelle and Nate
Jun 11, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 30, 2025

Overall, everything was great. Only issue I had is they must have turned my headlights on for some reason and then turned them off however, I keep it set to auto so when I went out More

by CLIEBER1208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike J.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela R.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quoc H.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yadiel Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to provide us with this feedback.

May 29, 2025

It it was my first visit to Vision Hyundai in Henrietta and, other than the Construction, was impressed by everybody working in the service department. Michelle and Hector were both very professional and e More

by CDURKIN0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle and Hector
May 29, 2025

Very helpful and polite offered me coffee while I waited and explained my bill and asked if I had any questions More

by FROG29490
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike J.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quoc H.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

It was very difficult to set up appointment. Took over four days and talked to numerous different people. Almost gave up More

by starwars1001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No, idea
May 25, 2025

The staff very helpful and very pleasant. This is the second vehicle I have bought from them and would recommend them to anyone. More

by Tyrasmamma020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2025

I appreciate them handling my situation, but I wish they would give accurate estimates for when my car would be ready. They told me it would get detailed in an hour at 11am. I went home for lunch, then they More

by NOEMAIL21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tres McGuire
May 24, 2025

Very busy but pleasant place. I enjoyed the warmth of the employees and I will be back!! More

by Country Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Melino
3.0
This rating includes all reviews, with more weight given to recent reviews.