Vision Kia East Rochester

My vehicle was returned with more problems than I brought it there for plus the original problem it there for plus the original problem More

Clean, friendly Vision was clean and comfortable while waiting on my service to be compltetd. The staff were friendly. waiting on my service to be compltetd. The staff were friendly. More

I waited nearly 2 hours for an oil change and to check 2 recall notices and at the end they informed me the system was down, couldn't check the emissions recall. If they had informed me in the beginning I w recall notices and at the end they informed me the system was down, couldn't check the emissions recall. If they had informed me in the beginning I would have rescheduled. Waste of my morning, so frustrating. More

Horn Replacement-2021 Seltos First, I was aware there was a "silent recall" for the horn. The dealership was not aware of this, and I had to point it out to them twice so I wouldn't get charged. Second was a "silent recall" for the horn. The dealership was not aware of this, and I had to point it out to them twice so I wouldn't get charged. Second, I believe Kia should have put this out as a regular recall due to it being a safety issue. They did replace the horn. In doing so, they had to remove the front bumper because the horn is in front on the left side behind the bumper. The next day the side electrical light on the left front panel was hanging out by the wires. I went back to the dealer, and they graciously fixed it right away. But, when it was done, the Service representative tried to tell me that more than likely, it was caused by a car hitting me and not due to them removing my bumper. He showed me some very minor scratches that I knew were there prior to the repair, and they are hardly visible. And the plastic yellow covering was not damaged and would have been if hit by a car. I told him my car did not get hit. I asked if there was a picture taken when they installed the new horn and he couldn't answer that there was. Also, I don't believe the technician would have remembered seeing those scratches since I am sure they work on several cars a day. He pretty much insisted and I told him no, it did not get hit. He was trying not to have the dealership take responsibility. Clearly, he was snowing me because I am a woman. This was a total insult to my intelligence. I know if I were a man, he would not have given me that line of a car hitting me and causing the light to come loose and hang. After going back and forth, I said I am leaving and he told me if I have any further issues to let him know. I truly believe this was a result of the bumper being removed. No big deal, things happen, but to try to snow me into thinking a car hit me and it was not due to their work, is unacceptable. When I went home and told my husband about the conversation, he agreed that I was told that because I am a woman and he was thinking the same thing. I expect a response from the dealer. This is totally unacceptable of treating women like I was treated. I would certainly think twice before I bought a car from this dealer. To be clear, I was not dealing with Manny Gonzales, it was a different Service Representative. More

Folks are cordial and work to keep the clients informed as work is being done. . Every thing was well explained. as work is being done. . Every thing was well explained. More

Manny was great to work with! The staff were super friendly and patient as well. The staff were super friendly and patient as well. More

The service was good. It was hot in the waiting area. There was no water available. It was hot in the waiting area. There was no water available. More

Decent enough. Oil change prices are very high Oil change prices are very very very high Oil change prices are very high Oil change prices are very very very high More

It was a good experience thank you bye-bye It's okay I'm all done I don't have any more time I'm very busy all done I don't have any more time I'm very busy More

Service has been very good. I had the oil/filter changed, alignment, tires rotated and all completed within an hour and half while waiting. I had the oil/filter changed, alignment, tires rotated and all completed within an hour and half while waiting. More