Volkswagen of Downtown Chicago

Ahad was very helpful and was clear and helpful in the process, did not get everything i wanted but got a fantastic are and a great price. He drove the same vechicle (id4) and had some good information ab process, did not get everything i wanted but got a fantastic are and a great price. He drove the same vechicle (id4) and had some good information about his experiance and commute and real world range for the vechicle. Davis in F&i was very professional and helpful through the process, we got everything through to our liking and we walked out and drove home a almost new EV. Thanks so much but if I could get a copy of the monrony label or better yet you can through in a charging adaptor and i would be thankful. Have a wonderful day and thanks so much. I almost for got the person who got me through the door Lizbeth was fantastic on the phone and via tex messages since we were driving in from the Burbs she made sure we did not have to worry about parking and anwsered all of my pre looking items with the process. More

Mohammed Habibi’s service was great and he was very helpful, he was also very knowledgeable and professional! helpful, he was also very knowledgeable and professional! More

Mike, Yagi and Celia were phenomenal. Treating my family great end to end; sales to service to financing. Treating my family great end to end; sales to service to financing. More

Working to resolve an issue. If we can resolve it I would be happy to upgrade my review of the dealership If we can resolve it I would be happy to upgrade my review of the dealership More

Mr Mohammed was very helpful with our car purchase. We be back for any future car purchases. Thank you We be back for any future car purchases. Thank you More

Melissa was very nice! However, things were very slow at the dealership. The financing process was very lengthy and we spent hours waiting. The building and amenities were However, things were very slow at the dealership. The financing process was very lengthy and we spent hours waiting. The building and amenities were nice, but having to wait for hours was very inconvenient. No fault of Melissa. More

I had a great experience working with Luis Torres at Volkswagen. From the very beginning, he was incredibly patient, knowledgeable, and helpful throughout the entire process. He took the time to answer Volkswagen. From the very beginning, he was incredibly patient, knowledgeable, and helpful throughout the entire process. He took the time to answer all of my questions—no matter how many I had—and made sure I understood every step. Luis showed me multiple options and never made me feel pressured. Instead, he really focused on helping me find the car that was right for me. What I appreciated most was how committed he was to making sure we reached a deal that I felt happy and comfortable with. His professionalism, honesty, and dedication truly made the experience smooth and enjoyable. Buying a car can sometimes be stressful, but Luis made it easy and even fun. I highly recommend working with him if you’re looking for someone who genuinely cares about helping you find the right vehicle. More

Emre was very professional and answered all my questions about the vehicle I purchased. Was very knowledgeable about the vehicle. I would definitely refer him to a family member or colleague. Thank you ag about the vehicle I purchased. Was very knowledgeable about the vehicle. I would definitely refer him to a family member or colleague. Thank you again for a smooth transaction. More

Very personable and will help you find the right fit for you. Thank you Ms. you. Thank you Ms. More

Do not recommend. Not customer focused. Disillusioned and disappointed by their tactics. Fianance department lies. Not customer focused. Disillusioned and disappointed by their tactics. Fianance department lies. More