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Volkswagen of Downtown Chicago
Chicago, IL
3,198 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 3,198 reviews
February 03, 2026
outstanding , quick and very helpful will definitely recommend to others and was able to get me an even better newer car within my budget ! recommend to others and was able to get me an even better newer car within my budget ! More
by jamieaowens18
Employees Worked With
February 02, 2026
I had a very good experience here left with a 2025 Taos I couldn’t be happier couldn’t be happier More
by JAMESE
Employees Worked With
January 26, 2026
While I did not end up purchasing a vehicle here, Mohammed was great in helping me! Very patient and understanding, as well as timely in getting me through the initial steps of the process. Highly re Mohammed was great in helping me! Very patient and understanding, as well as timely in getting me through the initial steps of the process. Highly recommend! More
by sxpenney
Employees Worked With
January 20, 2026
Increased price of vehicle by nearly $500. ..Mike (Owner) will not refund my money unless I write them a satisfactory review....No way...too many lies and decent ..Mike (Owner) will not refund my money unless I write them a satisfactory review....No way...too many lies and decent More
by unhappy23
January 18, 2026
Great service experiences from this team. I'm on my 3rd VW being serviced here. A reason why I come back here, repeat trust working with Luis T. Also had great service with Mike S, Herberto D I'm on my 3rd VW being serviced here. A reason why I come back here, repeat trust working with Luis T. Also had great service with Mike S, Herberto D and Service Manager on prior service visits. More
by ReddSWaggon
January 08, 2026
Melissa was knowledgeable and professional. She helped me trade out my old car for a new one. Answered every question I had without hesitation. Will definitely come back in the future! She helped me trade out my old car for a new one. Answered every question I had without hesitation. Will definitely come back in the future! More
by hendersonh88
January 01, 2026
After showing me the car and I decide I would like to buy it Ahad goes to discuss price. $3500 in xx add on fees including 2k for perma plate ppf and ceramic coating on a car that already has previously inst it Ahad goes to discuss price. $3500 in xx add on fees including 2k for perma plate ppf and ceramic coating on a car that already has previously installed ppf on it. Trying to increase the purchase price by 2k over the advertised online price because I don’t live within 100 miles of the dealership. So $5500 over online advertised price on a $36k car. Alto price would be higher if I paid cash forcing dealer financing. Big waste of time. More
by …..
Employees Worked With
January 01, 2026
Luis got our deal done with patience and honesty. I came in for service and left with a new and improved vehicle that best suits my taste and lifestyle. Thank you for all your time and care today! Th I came in for service and left with a new and improved vehicle that best suits my taste and lifestyle. Thank you for all your time and care today! This team offered me great service as a whole. More
by Amber Nyree
December 30, 2025
Fernando was welcoming and very courteous! I walked in for a service and was taken care of right away! I walked in for a service and was taken care of right away! More
by Ivy
Employees Worked With
December 23, 2025
Luis Alberto Torres was a tremendous help. He's knowledgeable, respectful, patient, and easy-going. He respected my autonomy as a buyer. I highly recommend him especially if you are a He's knowledgeable, respectful, patient, and easy-going. He respected my autonomy as a buyer. I highly recommend him especially if you are a Spanish speaker. More
by maricela3425
