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Volkswagen of Downtown Chicago
Chicago, IL
2,433 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,433 reviews
June 16, 2024
Connor and Baja made my experience pleasant and hassle free. If your looking for a vehicle I recommend Volkswagen of downtown Chicago free. If your looking for a vehicle I recommend Volkswagen of downtown Chicago More
by edwill4040
Employees Worked With
Helpful June 16, 2024
Beautiful dealership in the heart of downtown chicago. Eric our salesman was the reason we purchased our vehicle from that location. Extremely kind and understanding, very polite and friendly, 150 percent Eric our salesman was the reason we purchased our vehicle from that location. Extremely kind and understanding, very polite and friendly, 150 percent professional. He was the first person to greet us and answer any questions we had. They have a receptionist at the front door but not once did she do her job and welcome us into the buying experience. Cashier gentlemen, I believe his name was Tom. who was new to the position in that dealer by a few days was absolutely great. Again very friendly down to earth person. Would purchase again from them but wish everyone could be as friendly and polite as Eric and the new cashier gentlemen. And a thanks to the pre owned vehicle manager. Glad we could make the deal happen. More
by jayzerfide
June 16, 2024
Great customer service, somewhat overpriced but reliable repairs. Heberto was extremely helpful. He found a loaner for the last two days of my car repairs, and made sure I was not overcharged for it. repairs. Heberto was extremely helpful. He found a loaner for the last two days of my car repairs, and made sure I was not overcharged for it. More
by mdiaz2
Employees Worked With
June 15, 2024
Friendly from the moment I walked into the door. I was greeted immediately and asked what brought me in for the day. I was offered water and coffee after being escorted to the area where the cars we I was greeted immediately and asked what brought me in for the day. I was offered water and coffee after being escorted to the area where the cars were that I was interested in. The facility was clean and open. Initially I was looking for the VW ATLAS and Connor quickly asked more questions to find out what I was looking for in a car and redirected me to the Taos and Tiguan. I test drove one of the vehicles and loved it right away. After returning to the dealership, he went over some numbers with me prior to running a credit check. I left with a good feeling that I would be purchasing a car from there within the following week. Connor followed up with me the very next day which I appreciated because it was just the boost I needed to help close the sale. More
by Jenn Ether
June 15, 2024
My technician is simply wonderful He has handled my issues for many years Love the new waiting too Thanks for your excellence!!’ issues for many years Love the new waiting too Thanks for your excellence!!’ More
by GJCOEHN60
Verified CustomerEmployees Worked With
June 15, 2024
I inquired about 4 New 2023 Jetta's they had in stock. I asked them to price match another dealer in the area with the exact same equipment (due to wanting a different color). VW Downtown Chicago made me I asked them to price match another dealer in the area with the exact same equipment (due to wanting a different color). VW Downtown Chicago made me jump through hoops to show them the pricing I had from the other dealer (It felt like they just wanted information on their competition). In the end, they would not price match (I guess that makes business sense to them). They wanted $2000 more than the other dealer. Their Jetta's are still sitting on their lot with NO sale after more than 150 days! I still get calls from their salesmen asking for the deal, but their management won't budge. More
by RKessler
Employees Worked With
Julian Perez
June 13, 2024
Luis has been awesome thanks so much for all you do for me and my car! me and my car! More
by TERRENCE.NORWOOD
Employees Worked With
June 12, 2024
Great customer service! Connor made my car shopping experience one of a kind! It was easygoing & informative. I Appreciate the attentiveness & patience while I looked at my Connor made my car shopping experience one of a kind! It was easygoing & informative. I Appreciate the attentiveness & patience while I looked at my car options. Great doing business! More
by MNM.12
Employees Worked With
June 11, 2024
I appreciated the transparency in reviewing and showing in a video the additional work that they proposed to do. I booked my appointment in the VW app but apparently they do not take those appointments. It in a video the additional work that they proposed to do. I booked my appointment in the VW app but apparently they do not take those appointments. It was for a Friday at 3pm. It was for a routine oil change and check up and warranty. I had to go the next day and drop the car on a first arrived first served base. I was the second in line. It took about 4 hours to get my car back. They have a nice waiting room with a coffee machine and wi-fi. Overall good experience, the booking system needs improvement or they should remove themselves from the app. More
by SIMON C.
June 08, 2024
Excellent service and great staff, we will be back again for our next required service. for our next required service. More
by dellskingan
Employees Worked With
