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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
3,035 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 3,035 reviews

April 29, 2023

Really helpful honest, professional and thorough - you are lucky to have him, and I will definitely purchase here! More

by JDG
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Terrell Barry
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May 01, 2023 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

April 29, 2023

Johnathon was great and made the process very easy. Everyone was super friendly. We would definitely go back! More

by Stephmconard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Oomens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Avramov
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May 01, 2023 -

Volkswagen of Downtown Chicago responded

Here at Volkswagen of Downtown Chicago, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed working with Jonathan, and it was a pleasure having you at the dealership. We appreciate your review!

April 29, 2023

Mohamed and Matt did a great job helping me get my new car! Has a great experience More

by jsnhoffman44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Kutyna
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May 03, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

April 28, 2023

Mohammed and Matt were very professional and helped us get a new car for the best deal More

by raunaq
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Kutyna
Report | Print
Apr 28, 2023 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Mohammed and Matt here at Volkswagen of Downtown Chicago. Congrats on your new vehicle! We appreciate your business and hope to see you again soon!

April 28, 2023

Mohammed and Matt, we’re extremely helpful! When I initially walked in I felt like I was being handed off, but after I met Mohammed, I felt like was in good hands. He was very friendly, kind an More

by cmassonburg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Kutyna
Report | Print
May 01, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 27, 2023

This is my first visit to this dealership. The experience was fairly seem less. Terrell was very helpful. More

by fnsmith
Recommend Dealer
Yes
Employees Worked With
Terrell Barry
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Apr 28, 2023 -

Volkswagen of Downtown Chicago responded

Congratulations on your new vehicle! We are so glad that Terrell had the opportunity to work with you, and that he and our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

April 26, 2023

I'm beyond frustrated with this dealership. They were super attentive prior to the sell and promised things that they did not uphold after the sell (e.g. 2nd car key will be provided). However, More

by Jscott60409
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Luis Ramirez
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Apr 29, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please reach out to Matt Kutyna or Michael Zafiriou at 312-628-4839

April 24, 2023

Chris is a wonderful salesman! Made my purchase experience beyond amazing Thank you so much! More

by Mariag
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2023 -

Volkswagen of Downtown Chicago responded

It's great to hear that Chris was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

April 24, 2023

Terrell and Matt made my car buying process quick and easy. I definitely would recommend. Thanks! More

by Cndr1385
Recommend Dealer
Yes
Employees Worked With
Matt Kutyna, Terrell Barry
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Apr 24, 2023 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that Matt and Terrel had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

April 23, 2023

Great, easy purchase experience with Fernando. When the battery died the next day, Fernando and Vale went way above and beyond to get me a quick replacement and brought the car back to me. The who More

by heitmanhouse
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Castaneda, Vale Barrera
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Apr 24, 2023 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Fernando and our team here at Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

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