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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
3,012 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 3,012 reviews

April 07, 2023

Jocelyn was very helpful and resourceful. She answered my questions and I enjoyed her character. More

by Brianna S.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jocy Barrera
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Apr 08, 2023 -

Volkswagen of Downtown Chicago responded

Brianna, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

April 07, 2023

Excellent staff who were very knowledgeable, caring, and helpful when I came in. Would not hesitate to come again! More

by Jonnytronny
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jocy Barrera
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Apr 08, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jocelyn and our team, and we look forward to working with you again.

April 05, 2023

Nice and very cooperative staff. Expert sales representatives. Highly recommended. Specially Mohammed and Matt. They are excellent at customer service. More

by Noman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
5 star for Mohammed, Matt Kutyna
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Apr 05, 2023 -

Volkswagen of Downtown Chicago responded

Thank you so much for choosing Volkswagen of Downtown Chicago! Congrats on your new purchase, and let us know if Matt and Mohammed can be of any more assistance!

April 05, 2023

Chris was very friendly and knowledgeable about the product, felt like he had my best interest in mind. Abel was very helpful when talking over the numbers. More

by Mike C
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abel Barraza
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Apr 06, 2023 -

Volkswagen of Downtown Chicago responded

Mike, Thank you for your business and this review. We're happy to hear Chris and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 01, 2023

Daniel and Abel are a great asset to Volkswagen very professional and knowledgeable. Daniel helped me from start to finish, never gave up and followed through on his deal. More

by Miguel Oquendo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Aguilera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Santana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abel Barraza
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Apr 01, 2023 -

Miguel Oquendo responded

Daniel and Abel are a great asset to Volkswagen very professional and knowledgeable. Daniel helped me from start to finish, never gave up and followed through on his deal. Thank you very much

April 01, 2023

Gabe and Jon were great to work with, would recommend them to anyone. Gabe was personable and easy to work with. Jon was friendly and professional. Thank you both. More

by Emcclain2004
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Newton, Gabriel Ceniceros
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Apr 03, 2023 -

Volkswagen of Downtown Chicago responded

We appreciate your business and your kind compliments regarding the great customer service that Gabe and Jon provided. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact Matt Kutyna or Michael Zafiriou at 312-628-4839 directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

March 30, 2023

Daniel was very helpful, and answered my questions. I Was happy to come back in. More

by Ed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Aguilera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2023 -

Volkswagen of Downtown Chicago responded

Thanks, Ed, for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

March 29, 2023

Absolutely wonderful customer service. Jonathon knew what he was doing. Great customer service. Great job More

by Pluto110390
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Oomens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2023 -

Pluto110390 responded

Absolutely wonderful customer Service. Jonathon knew what he was doing.

March 29, 2023

Daniel went above and beyond with his support. I’m newly arrived to the US and he took the time to explain details involved with purchasing the car. I would recommend Daniel and Julian to anyone w More

by aludert
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Aguilera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2023 -

Volkswagen of Downtown Chicago responded

Here at Volkswagen of Downtown Chicago, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

March 29, 2023

Thank you, Terrel! Your pleasant demeanor, knowledge and willingness to explore several options made for an expedient and stress-free experience! More

by pouchamp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Avramov, Terrell Barry
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Mar 31, 2023 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

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