Volkswagen of Downtown Chicago

My son and I had a pleasant time at the dealership. Gabriel was very knowledgeable and friendly made my sons first time buying experience joyful! Gabriel even made sure to take a picture of my son next Gabriel was very knowledgeable and friendly made my sons first time buying experience joyful! Gabriel even made sure to take a picture of my son next to his just purchased vehicle! More

The people were very friendly, and I would recommend anyone with a voltswagon to take there vehicles at that location anyone with a voltswagon to take there vehicles at that location More

The best sales man at down town Chicago . .everybody should go see him. He gone get you in the car or truck you want guaranteed. .everybody should go see him. He gone get you in the car or truck you want guaranteed. More

The service department addressed my recent issue in a timely and efficient manner. I've been a long time customer of this dealership from the time it was under different ownership and management. timely and efficient manner. I've been a long time customer of this dealership from the time it was under different ownership and management. More

Always a pleasure wen I get my truck serviced. .Miguel is the best guy in the service department ..always have amazing customer service every time I go he takes care of me .Miguel is the best guy in the service department ..always have amazing customer service every time I go he takes care of me More

I absolutely love this dealership Gabriel Ceniceros is the absolute best. He's very attentive, knowledgeable, always a step ahead with everything. He took great care of us, I will definitely recommend th the absolute best. He's very attentive, knowledgeable, always a step ahead with everything. He took great care of us, I will definitely recommend this dealership and Gabriel Ceniceros as your salesperson. More

This was the absolute best car dealership experience I have EVER had. I walked in to VW of Downtown Chicago with minimal expectations, worrying about the usual pressure and stress at a dealership when wan have EVER had. I walked in to VW of Downtown Chicago with minimal expectations, worrying about the usual pressure and stress at a dealership when wanting to look at cars. Little did I know I would walk out... one, with a beautiful new used car; but two... feeling like I had just gained a loving family. Gabe, the Senior Sales Lead, is a one-of-a kind gentleman and the most down to earth person. Immediately, his personality enticed my mom and I in. Gabe has a special gift with cars and with social interactions. I can confidently say that he is the only reason why I walked out of that dealership with a beautiful car that I was comfortable purchasing. Gabe made us feel like we were part of his family! His warmth and compassion for his customers does not go unrecognized. I had been to many dealerships searching for the right car and I never had experienced such authenticity in a sales rep. Instead of intimidating interrogation that is often the reputation of dealerships, Gabe took the time to get to know us as customers. It was a pleasure getting to know his morals and values as they heavily aligned with our own. He made a car-buying experience so personable and after all... that should be the number one goal of every dealership: to make the customers feel like family, not just a "number" or sale. He is a loving family man and has the best interest at heart for the work he does. Gabe has genuine love for not only "Volkswagen" the brand, but also for his team members that he works with. He spoke very highly of every colleague and upheld excellent professionalism! You could tell by his stories and energy that he loves his job and his team. Being a customer at VW of Downtown Chicago was one of the best decisions I made in 2022 and the only reason I will return (AND highly recommend this dealership to everyone we know) is because of Gabe Ceniceros. I trust my car's life in his hands and I truly felt so well taken care of by every department member we encountered. I would also like to give my deepest gratitude to Julian Perez. He was a huge bundle of joy every time I encountered him! I remember my car had to get some work performed and when I picked it up, Julian wanted to make sure my car was washed and filled with gas. He kept asking if I needed anything and again really embodied this "family" feeling at VW. His professionalism, enthusiasm, and passion was evident for his customers. I live in the Chicago suburbs, so it is not the quickest drive for me to commute downtown! But as I said, Gabe has our loyalty forever now and I can't thank him enough. He reassured me I was making the best decision financially without added pressure. He also continues to reassure me that if I ever need anything at anytime I can reach out to him personally and that my car is in the best hands. Thank you to the VW of Downtown Chicago team for providing the absolutely BEST experience! I am looking forward to the following years of service! More

I very much appreciated the transportation provided to and from the dealership. It made up for some of the time my car was at Downtown Volkswagen and from the dealership. It made up for some of the time my car was at Downtown Volkswagen More

made my appointment over phone with Amanda for $10off oil change. she was helpful and pleasant. Also Adam and Herberto were very pleasant to deal with. Had a couple issues when car was finished, but Herber change. she was helpful and pleasant. Also Adam and Herberto were very pleasant to deal with. Had a couple issues when car was finished, but Herberto, Adam and Vale worked hard to resolve them. Would recommend! More

Customer service gentleman was super on top of things. Efficient and communicated clearly at all times Efficient and communicated clearly at all times More