Volkswagen of Downtown Chicago

I made an appointment for my car to receive an oil change and have a new tire installed over a week in advance (for 2pm). I arrived for my appointment (early) and was told my car wouldn’t be looked at until and have a new tire installed over a week in advance (for 2pm). I arrived for my appointment (early) and was told my car wouldn’t be looked at until 5 or 6pm that day, which presented a tremendous inconvenience for me. The reason, I was told, was that they were backed up with walk-in appointments. Well, I made my appointment more than a week in advance, so I think mine should have taken priority. If I made my appointment well in advance, why should customers who just walk in be in front of me in line? What’s even the point of making any appointment in the first place if that’s the case? I was then told that when I make an appointment, the appointment is not actually for my car be to worked on, but rather for me to talk to someone in the office in person and arrange for it to be worked on that day. Frankly, that makes no sense to me, and is patently ridiculous. If that’s how they handle “appointments”, then it doesn’t seem like there’s any point in making one at all. If every appointment is handled like a walk-in, then there’s no such thing as having one in the first place. More

They did a great job taking care of my vw atlas on a short noice short noice More

The VW Service Department proved Prompt, professional and priced right! Will definitely return for all my VW service needs! priced right! Will definitely return for all my VW service needs! More

I love VW of Downtown Chicago! You guys really take care of your customers! Service Advisor Adam Khamsot is the best! My VW Passat would thank you if it could! You guys really take care of your customers! Service Advisor Adam Khamsot is the best! My VW Passat would thank you if it could! More

Very knowledgeable Explained everything step by step Treated us like family Showed us all features of car and advantages of having those features step Treated us like family Showed us all features of car and advantages of having those features More

Dealership was great! They were super helpful and made the purchase as easy as possible. They were super helpful and made the purchase as easy as possible. More

Newly purchased used car immediately had issues, but Randy and co. worked to resolve them. Randy and co. worked to resolve them. More

The oil change was 3 hours, 👎 nope! I had an appointment and they racked up an estimate for repairs at $3,000. I had an appointment and they racked up an estimate for repairs at $3,000. More

Have been going to Volkswagon for years to get my car serviced. Great team and will try to do whatever they can to fix your car without breaking the bank. serviced. Great team and will try to do whatever they can to fix your car without breaking the bank. More

Volkswagen of Downtown Chicago is my go to dealership for service. The service advisors are courteous, professional and very knowledgeable. They always take time to explain your service needs in easy to u service. The service advisors are courteous, professional and very knowledgeable. They always take time to explain your service needs in easy to understand terms, and will do their best to offer comparable service pricing. That always makes for a great service experience! More