Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
2,986 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
Contact Dealership
View Awards

1111 N Clark St

Chicago, IL

60610

Directions

By Type

Showing 2,986 reviews

October 04, 2022

Sale person Gabriel was super helpful and made me leave the dealer knowing a got a great deal on my new car. Mike the GM HAS A GREAT TEAM! I definitely recommend them More

by Oscart18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zafiriou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Ceniceros
Report | Print
Oct 05, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 03, 2022

Service was quick, the service rep was excellent in explaining the recall and future service schedule. More

by TIMGREENING1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Oct 04, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

October 02, 2022

Walked in knowing exactly which car I wanted. Dealer was able to provide me the vehicle on the same day. More

by joe Martinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Newton, Matt Kutyna
Report | Print
Oct 02, 2022 -

Volkswagen of Downtown Chicago responded

Congratulations on your new vehicle! We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 01, 2022

mohammed and mark did an amazing job. They were really Patience explaining all the details despite the fact that was late on Friday. it's been amazing and they really took care of us More

by Christian Totoy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Kutyna
Report | Print
Oct 02, 2022 -

Volkswagen of Downtown Chicago responded

Here at Volkswagen of Downtown Chicago, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience. with Mohammed and Matt, and it was a pleasure having you at the dealership. We appreciate your review!

October 01, 2022

Mohammed and Matt have been amazing! ! Super helpful and nice, I recommend to come to this dealer More

by jeremy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Habibi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Kutyna
Report | Print
Oct 02, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words for Mohammed and Matt, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to seeing you again!

October 01, 2022

My car was being serviced for two weeks. Because epc light was on and when I got my vehicle back two days later the light comes Back on after being serviced for two weeks now I must com More

by MAQIYAYO
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Adam Khamsot
Report | Print
Oct 05, 2022 -

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing please reach out to Bill Dolan at 312-628-4848. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 01, 2022

The service guy was very helpful and knowledgeable. Service was very quick. I will be back in the future More

by Jesselynn06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Khamsot
Report | Print
Oct 02, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 30, 2022

This dealership’s service is negligent and deceptive. While the car was under warranty they didn’t perform the necessary tests that was recommended by their own service rep! Once the warranty lapsed, the More

by MH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Zafiriou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Dolan
Report | Print
Oct 05, 2022 -

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please reach out to Bill Dolan @ 312-628-4848. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Oct 17, 2022 -

MH responded

Stop with your xx. Bill Dolan no longer works for the dealership (left Sep 10th!!!). BEWARE OF THIS DEALERSHIP! They are DECEPTIVE, NEGLIGENT and UNPROFESSIONAL!

September 29, 2022

Staff was welcoming, courteous and knowledgeable. I did not feel pressured, at any point I felt I could have asked for my car to be returned. More

by paulette.crank
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorry Adkins, Neil Lariosa
Report | Print
Oct 02, 2022 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

September 29, 2022

They listened to my concerns and were more than happy to service my vehicle without any pushback or reservations. More

by Volybalgrl4life@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot
Report | Print
Oct 02, 2022 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

1
...
123
124
125
...
299