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Volkswagen of Downtown Chicago
Chicago, IL
2,433 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,433 reviews
May 28, 2021
Service department did not have proper part to complete recall service and did not notify the customer prior to scheduled appointment. It appears they have a process problem. recall service and did not notify the customer prior to scheduled appointment. It appears they have a process problem. More
by KLG
Verified CustomerEmployees Worked With
Miguel Meza
Helpful May 27, 2021
Adam was great in making sure I understood the nature of my service; however I requested to receive my vehicle inspection info via email and as of today (2days), I have yet to receive anything, except an of my service; however I requested to receive my vehicle inspection info via email and as of today (2days), I have yet to receive anything, except an offer to supply a value rating of my car for possible trade in. More
by WILLIAMSDANIELLE250
Employees Worked With
Adam Khamsot
May 27, 2021
Adam is excellent! Highly recommend. He’s tentative and is always providing quality service. If you are in need of VW service you can’t go wrong. is always providing quality service. If you are in need of VW service you can’t go wrong. More
by CLALBERDING
Employees Worked With
Adam Khamsot
May 27, 2021
Drop off and pickup were smooth all around. Miguel made sure to ask what I wanted and needed and take that into consideration in turn around times for service. I had two year covered maintenance with the sure to ask what I wanted and needed and take that into consideration in turn around times for service. I had two year covered maintenance with the new purchase from last year so smooth all around. More
by dereklaughery
Employees Worked With
Miguel Meza
May 27, 2021
Thanks for the efficient and courteous service!! Adam was great! He went over everything with me very clearly and I will definitely be back for future services. was great! He went over everything with me very clearly and I will definitely be back for future services. More
by MacA
Employees Worked With
Adam Khamsot
May 26, 2021
The staff was very friendly and ensured they knew exactly what you were looking for in a car before suggesting a model. Buying a car is a huge decision and they made us feel comfortable during the entire pro what you were looking for in a car before suggesting a model. Buying a car is a huge decision and they made us feel comfortable during the entire process! More
by krohen28
Employees Worked With
Mark Newton, Braden Carson
May 26, 2021
Volkswagen of Downtown Chicago once again met its gold standards of service. I dropped my car off in the morning at the designated time and the service was completed the same day on time and with utmost standards of service. I dropped my car off in the morning at the designated time and the service was completed the same day on time and with utmost efficiency on every level. Thank you VW. More
by LDONKEL14
Employees Worked With
May 26, 2021
Good experience. Highly recommend. They took good care of me and didn’t try to take advantage. Grade as service. And they even washed the car. Lol me and didn’t try to take advantage. Grade as service. And they even washed the car. Lol More
by COREYHENDRIX21
Employees Worked With
Miguel Meza
May 24, 2021
I was pleased with how polite, professional and timely my rep was with customer service. Being early in the morning, working with so many demanding customers, he did a great job managing everyone’s needs! rep was with customer service. Being early in the morning, working with so many demanding customers, he did a great job managing everyone’s needs! More
by STHOMP1285
Employees Worked With
Adam
May 24, 2021
The professionalism and commitment to fixing my vehicle properly and getting me back on the road safely was stellar. The team clearly takes pride in their work and their relationships with customers. I wil properly and getting me back on the road safely was stellar. The team clearly takes pride in their work and their relationships with customers. I will continue doing business here and recommend the establishment to all VW owners. More
by leananlefay
Employees Worked With
Bill Dolan, Miguel Meza
