Volkswagen of Downtown Chicago

This dealership has to have the worst sales department in the Chicagoland area. A few years back I came here to upgrade my vehicle and was given a ridiculously high quote on a vehicle and was told they don’t the Chicagoland area. A few years back I came here to upgrade my vehicle and was given a ridiculously high quote on a vehicle and was told they don’t negotiate. I went to City VW of Chicago and was given a lease quote almost $100 lower per month on the exact same vehicle. I went in again as I’m ready to upgrade my vehicle and was greeted by the front desk associate and told to go into the showroom and someone would be with me. After waiting over 30 minutes and no one assisting me, I walked out. The only reason I came back was because City VW didn’t have the color vehicle I was looking for. I’ll be taking my business elsewhere since Downtown VW sales is total garbage. Even better is that after I initially wrote this review they said they worked with me to resolve the issue. Literally no one has reached out to me. Lol what a joke. More

Easy to access and super friendly service coordinators. A a a a a a a A a a a a a a More

The term 'about as honest as a car salesman' comes to mind when I think of VW of downtown Chicago. Would never do business with these guys unless you want to be jerked around and lied to. Was looking mind when I think of VW of downtown Chicago. Would never do business with these guys unless you want to be jerked around and lied to. Was looking to buy an ID4 and was working with both Daniel and Ian via email. They bounced me back and forth, giving me a story about how the vehicle (even though new) was damaged and at the shop to be repaired. They could never give me an ETA (even though I asked multiple times), and couldn't get their story straight about whether it was being repaired or the door was being replaced (again, got both stories). Told them I was interested over the several weeks I was communicating and Daniel suggested I come in when I asked about financing. The very next morning I emailed him again asking for the best price at which point Ian emailed and told me the vehicle was sold. At no point did they indicate that multiple people were interested nor did they say 'hey if you want this vehicle, put a down payment or deposit on it'. Wasn't even an option. So at the end of the day, I didn't even have an opportunity to buy this vehicle. They just continued to string me along. What a bunch of sheisters. More

The VW dealership downtown was very helpful, kind, and accommodating. I highly recommend Adam, who was the representative assisting with my car. He was very responsive and went above and beyond to get the accommodating. I highly recommend Adam, who was the representative assisting with my car. He was very responsive and went above and beyond to get the job done. More

Great service . Everyone working on the maintenance and services department is incredibly helpful and cordial Everyone working on the maintenance and services department is incredibly helpful and cordial More

Very good customer service I was satisfied the last time I was there with the customer service I was there with the customer service More

Angie was very helpful and always available whenever we had questions about the car and the tarde in process. had questions about the car and the tarde in process. More

Outstanding performance in customer satisfaction this is one place I will recommend work I bought a 2010 Audi A4 from here and they treated me great one place I will recommend work I bought a 2010 Audi A4 from here and they treated me great More

This dealership is illustrating price of $1 for 2021 Volkswagen ID.4 Pro S, VIN No: WVGUNPE23MP063429. When I asked for further details about the price and incentives about the vehicle, there was sudden Volkswagen ID.4 Pro S, VIN No: WVGUNPE23MP063429. When I asked for further details about the price and incentives about the vehicle, there was suddenly a complete hush form their side. Very poor customer service. Obviously they are involved in fallacious and deceptive ad and display. Cars.com need to vet out these deceitful dealerships More

Team was great and always friendly and knowledgeable. They called to keep me up to date on all progress. They called to keep me up to date on all progress. More