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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
3,045 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 3,045 reviews

May 20, 2022

Outstanding performance in customer satisfaction this is one place I will recommend work I bought a 2010 Audi A4 from here and they treated me great More

by lilhaiti91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Khamsot
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May 23, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

May 17, 2022

This dealership is illustrating price of $1 for 2021 Volkswagen ID.4 Pro S, VIN No: WVGUNPE23MP063429. When I asked for further details about the price and incentives about the vehicle, there was sudden More

by tango56
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ian Roth
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May 21, 2022 -

Volkswagen of Downtown Chicago responded

We're sorry that you didn't have a completely satisfying experience. Please reach out to Matt Kutyna or Michael Zafiriou at 312-628-4839 if you'd be willing to share some more detail. We'd love the opportunity to address any issues with our team here and see if we can turn this around for you. Thank you for your time, and hopefully we can get to the bottom of this.

May 16, 2022

Team was great and always friendly and knowledgeable. They called to keep me up to date on all progress. More

by CLOAKED75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 13, 2022

They were super Fast , very communicative, did their best to get me in and done even though I made same day appt. Best service from any dealership I’ve gone to. More

by DYANANI93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Meza
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May 16, 2022 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 10, 2022

They took my car in right the next day have been treating me professionally and have my car In the shop getting looked over. More

by mr.bahnea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Dolan
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May 11, 2022 -

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Volkswagen of Downtown Chicago. Please don't hesitate to reach out if you need anything else.

May 09, 2022

My sunroof and tires messed up within taking out they don't reply to me I'm very mad More

by mr.bahnea
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joanna Davila
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May 13, 2022 -

Volkswagen of Downtown Chicago responded

I am a manager here at the store. Please call or text me on my cell phone. I would like to try and take care of whatever issue you are having. Thanks. Jon- 224-770-1504

May 09, 2022

They were very thorough and honest. Definitely accommodating. Made it easy to work with them. More

by denab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2022 -

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

May 06, 2022

Julian and his entire team were super helpful, knowledgeable, personable, and in general they made our buying experience fun! The communication was great and we are in love with our EV. More

by jmilliman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Newton
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May 09, 2022 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Volkswagen of Downtown Chicago!

May 06, 2022

everyone was very helpful and efficient while my car was in for service! I highly recommend More

by MEL.DOBBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2022 -

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

May 05, 2022

Amazing customer service Heberto took me immediately had a tire going flat was able to replace it and get me back on the road I have been a customer for more than 10years and the reason I keep coming back i More

by davidzatz9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2022 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, David, and look forward to your next visit.

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