Volkswagen of Downtown Chicago

customer service rep handled me very well. He was very knowledgeable about the vehicles there, kind and knew just what I wanted based on my interests. I walked out happily and appreciate the g He was very knowledgeable about the vehicles there, kind and knew just what I wanted based on my interests. I walked out happily and appreciate the great customer service More

Purchasing process was fast. Joanna made the experience smooth we were there for just a few hours. Joanna made the experience smooth we were there for just a few hours. More

The dealership is A plus in my book, this particular dealership was over an hour away for the car my son wanted and has been looking for for sometime now, I was hesitant on driving this far just because dealership was over an hour away for the car my son wanted and has been looking for for sometime now, I was hesitant on driving this far just because potential disappointment trying to get the vehicle, the staff was very pleasant, our sales guy Kenny was the man, overall everyone at the establishment did an awesome job from start to finish. I will definitely be back in the future for future cars. More

Everything was good and the work was done on time and correct Adam in the service department was very helpful thanks correct Adam in the service department was very helpful thanks More

Very quick and efficient process. Paid for my Lyft to get home while I waited. Service was great, especially from Miguel Meza who handled my service. Paid for my Lyft to get home while I waited. Service was great, especially from Miguel Meza who handled my service. More

Enjoyed working with the entire team at VW Downtown and appreciate the help from Kenny to get my Tiguan despite the difficult supply chain situation. appreciate the help from Kenny to get my Tiguan despite the difficult supply chain situation. More

Downtown Volkwagan staff are beautiful people. From the manager Math on down understand are really works with their customers to get them the best deals. Not only do they satisfy their customers s From the manager Math on down understand are really works with their customers to get them the best deals. Not only do they satisfy their customers staff stay in touch with you see how things are going. I love shopping at Down Town Volkswagan. I would not go any where else to buy a car. More

Went in for an oil change and a few other small issues I had with the car, first time dealing with this dealership and it will most likely be my last. Miguel, my first service rep was a nightmare, never res had with the car, first time dealing with this dealership and it will most likely be my last. Miguel, my first service rep was a nightmare, never responded to me texts, calls, emails, it got so bad to the point where I had to physically go in and ask for another service rep. Which landed me on Mike S, I can’t say anything bad about the experience he gave me, always ontop of his game, even gave me his personal cell to make sure he can get back to me on his days off. When I took my car in the second time, my car was essentially used for personal use. I have the CarNet app which shows me where my car is, when a window is open, when the car turns on so I noticed it being turned on at 9pm. Looked at the location and noticed Multiple technicians taking my car home to “diagnose” the problem but the only thing that was diagnosed was 107 miles put on my car that didn’t need to be. My car was in the shop since Saturday, on Wednesday I go in to speak with the GM, Mike Z, he made my wife and I wait while he made coffee, got settled, spoke to other employees. Nice guy at first but very manipulative, turned everything around on us. We happened to find a vape in our car that was not ours, most likely one of the mechanics so we expressed our concerns and wanted to figure out a solution. He seemed on board, stated he would keep us updated (never did) which lead us to reaching out to him. When we reached out he started getting very defensive and not at all the same man that we sat down with the previous night. We mentioned that if he is unable to resolve our issue we would like to speak with someone higher, his boss Mario Murgado. Once that name was mentioned he cooled off a bit. All in all, the service has been horrible at this dealership aside from Mike S. Nothing was resolved, they are covering themselves by stating the vape was not theirs and offered to do a free detail on my vehicle. If you’re looking to get manipulated then feel free to go to this dealership otherwise I’d run in another direction. More

Thank you Volkswagen of Downtown Chicago I love my Car. Thank you to finance for working with me for my Aproval happy with my financing term. Thank you for your patience and staying after hours Thank you to finance for working with me for my Aproval happy with my financing term. Thank you for your patience and staying after hours More

Joanna, Thank you for your great service while purchasing my new vehicle. The time you spent with me was a pleasure. I'm so happy. purchasing my new vehicle. The time you spent with me was a pleasure. I'm so happy. More