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Volkswagen of Downtown Chicago
Chicago, IL
2,969 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 2,969 reviews
March 17, 2021
This dealership continues to give excellent service. They provided a Lyft to my destination. I was notified by text message when my car was ready, given the opportunity to pay the same way. Adam Khamsot is a provided a Lyft to my destination. I was notified by text message when my car was ready, given the opportunity to pay the same way. Adam Khamsot is an outstanding service advisor! More
by Lennymc2
Verified CustomerEmployees Worked With
Adam Khamsot
March 17, 2021
Very pleased with all the service staff. I have worked with primarily Luis, but Adam and Miguel have also been helpful They have all given me great service. with primarily Luis, but Adam and Miguel have also been helpful They have all given me great service. More
by SAMEVANS740
March 17, 2021
Phenomenal customer service and support! I will be returning for more work if needed in the near future for sure. Luis and team did a great job! returning for more work if needed in the near future for sure. Luis and team did a great job! More
by mvbodman
Employees Worked With
March 17, 2021
Angie my sales person was great.. above and beyond!Tracy Angie my sales person was great.. above and beyond! Tracy the manger was also great Finance guy was good, push the extras on you. Service was a wh Angie my sales person was great.. above and beyond! Tracy the manger was also great Finance guy was good, push the extras on you. Service was a whole different story, mike was helpful and friendly. Heberto is an xxx! As far as the work they’ve done that’s tbd! 1 thing is they claim all vehicles go through 150 point inspection...I doubt that! On my way home I figured out the windshield washer didn’t work, turns out there wasn’t even a fuse in place. More
by jondraper3
Employees Worked With
Other Employees :
Nick Hernandez, Bill Dolan, Mark Newton, Tracy Wilson
March 17, 2021
Despite the flaws in the car that made it impossible for them to complete their job of attaching the two hitch (2021 model error), the service was great and they were very fast and nice about it all. them to complete their job of attaching the two hitch (2021 model error), the service was great and they were very fast and nice about it all. More
by vincent.j.velasquez
Employees Worked With
Other Employees :
Rich Marsili, Bill Dolan, Adam Khamsot, Miguel Meza, Tracy Wilson, Gerardo Negrete
March 16, 2021
I had a good experience seeing that it was my first visit to the service department at that location. I'm sure I'll be returning in the future. to the service department at that location. I'm sure I'll be returning in the future. More
by SANETTAHISTER
Employees Worked With
March 16, 2021
Gerardo was nice, but my brand new VW still makes the unusual sound it did when I brought it in (for the second time). I feel the mechanics could investigate further to discover the problem. unusual sound it did when I brought it in (for the second time). I feel the mechanics could investigate further to discover the problem. More
by forbes2000
Employees Worked With
Gerardo Negrete
March 15, 2021
Mike Z. and his team are the best! Excellent buying experience, communication and overall friendliness and attention to every detail! I will be a repeat customer for sure! experience, communication and overall friendliness and attention to every detail! I will be a repeat customer for sure! More
by 986
March 15, 2021
The sales team was very accommodating and patient with us. They showed us a variety of vehicles and showed us all of our options. They were very informative on all aspects from the vehicle all the way th us. They showed us a variety of vehicles and showed us all of our options. They were very informative on all aspects from the vehicle all the way through the financing. More
by b.bialczak
