Volkswagen of Downtown Chicago

Generally professional experience with room for improvement But my latest experience could have been better. Here's how: 1. I tried twice to contact the department through their online messaging portals to r But my latest experience could have been better. Here's how: 1. I tried twice to contact the department through their online messaging portals to request an appointment. First I tried Facebook Messenger, where the dealership has been highly responsive in the past. They use an integration with Edmunds.com on that platform, and an agent took my information in a chat and told me the dealership would be in touch. They weren't. Then I tried the contact form on the dealership's website. Same thing. No reply, ever. 2. I ultimately called and spoke with an agent who took the same information and set up an appointment for me. When the agent told me to go into the small, windowless office in the service department to drop off my vehicle, I asked what protocols or precautions the dealership was taking to allow for social distancing. She sounded confused, like I'd just asked if a clown would be on site giving out cotton candy. She told me there wasn't one, but that she would add it to my appointment notes that I preferred contactless drop-off. No one seemed to ever see these notes. 3. The 60,000 mile inspection costs more than $700 for a 2011 Jetta TDI 2.0. I compared each item in the inspection with the owner's manual and decided to shop around for future reference only after authorizing this work. (It had been so difficult to set up the appointment that I didn't want to wait, and besides, I needed another repair done simultaneously that's covered by my warranty.) I called two service centers. One offered to do the same work for $350, and another said they'd do it for free with an oil change. I doubt the free inspection included the replacement materials this dealership provides, but still. Wow. That's a big gap. 4. I have to give credit and thanks where it's due, though: VW of Downtown Chicago is offering free pick-up and delivery in light of Covid-19, which I only learned from a pop-up on their website days after my service began. Knowing this sooner would saved me a great deal of unnecessary coordination (and why didn't that agent who set up my appointment know about this?), but I do appreciate the service. VWDT Chicago delivered my vehicle only 45 minutes late after the repairs were finished. Not bad, I guess. P.S. Shoutout to Adam Khamsot, who delivers some of the best customer service I've ever received anywhere. I didn't have the pleasure of working with him this time, but he's always been great in the past. Ask for him by name if you bring your car here. More

Absolutely the best service experience ever. Bill Dolan the Service Director deserves 10 stars. Honest, efficient and prompt. They provided me with a loaner and fixed things I didn't even know were broken the Service Director deserves 10 stars. Honest, efficient and prompt. They provided me with a loaner and fixed things I didn't even know were broken. I have owned Volkswagen's for 21 years and have serviced my cars at other dealerships with great service but the above and beyond service I received here has assured me I do not need to go anywhere else. Thank you Bill and your team for the A+ service you provided me. You have earned a loyal customer forever. More

bought new golf GTI 2020 Everyone at the dealership was very friendly and help me and my partner through out the purchase. We had a good experience overall and we would recom Everyone at the dealership was very friendly and help me and my partner through out the purchase. We had a good experience overall and we would recommend the dealership. The car we wanted was not available when we first came in. it was on the website with a coming soon photo. It would have been better if the website made it clear that the car was not at the dealership - we thought just the photos were not there. Bill tried to find the car in dealerships nearby where they could have gotten a trade. but in the end the car that we got was the one in transit that was supposed to arrive to the dealership. it came in 3 days after out first visit, faster than finding a trade at another deal. More

Very accommodating and knowlegable. This dealer has really improved their customer focus, and improved their approach to the customer experience. By far, one of my best service visits I This dealer has really improved their customer focus, and improved their approach to the customer experience. By far, one of my best service visits I have ever experienced. Highly recommend this service shop! More

Excellent Service always there to help and available at your convenience. Every time I brought my car in they serviced it and cleaned it every time I highly recommend bringing your car here. your convenience. Every time I brought my car in they serviced it and cleaned it every time I highly recommend bringing your car here. More

Good service all the time , very welcoming . Get attended right away , no wait always do a great job always looking after they’re costumers great place right away , no wait always do a great job always looking after they’re costumers great place More

Quick Service was quick and done when promised. Luis was great to work with and very efficient. I did not buy my Atlas from this dealership but will conti Service was quick and done when promised. Luis was great to work with and very efficient. I did not buy my Atlas from this dealership but will continue to get it serviced here. More

They helped me out a lot to meet my financial goals when buying a car. I left there extremely happy with the exact car I wanted with a payment plan that was under budget! They were super friendly and unders buying a car. I left there extremely happy with the exact car I wanted with a payment plan that was under budget! They were super friendly and understanding and willing to work with you! More

easy and seamless It was easy and seamless - they addressed all my needs very efficiently. Herberto is awesome at his job of getting me in and out of the service depart It was easy and seamless - they addressed all my needs very efficiently. Herberto is awesome at his job of getting me in and out of the service department! More

Awesome Service The experience was great, from Adam meeting me and explaining everything to, Herberto taking it to the finish and keeping me informed about timing, T The experience was great, from Adam meeting me and explaining everything to, Herberto taking it to the finish and keeping me informed about timing, Thanks More