Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volkswagen of Downtown Chicago
Chicago, IL
2,949 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided.
"Das Auto"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 AM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,949 reviews
March 05, 2020
Great car and experience The team was very professional and easy to work with. Angie Berg is extremely knowledgeable and friendly. They kept the process moving the whole tim The team was very professional and easy to work with. Angie Berg is extremely knowledgeable and friendly. They kept the process moving the whole time and didn't waste my time. Happy to recommend! More
by wjc4
Verified Customer
March 04, 2020
Good vehicle, the right price Good experience convenient location in downtown Chicago; there was some waiting because end of month very busy but otherwise great. Enjoying my new Al Good experience convenient location in downtown Chicago; there was some waiting because end of month very busy but otherwise great. Enjoying my new Alltrac and look forward to visiting again. More
by sthomas13
Employees Worked With
Bojan Kokanovic, Arthur Matlosz
March 04, 2020
Great service Lillian Juarez was amazing! I typically spend more than four hours at the dealership but she had me in and out in less than 2 hours. I went in for a Lillian Juarez was amazing! I typically spend more than four hours at the dealership but she had me in and out in less than 2 hours. I went in for a 20K maintenance service, I highly recommend working with Lillian. Lillian explains everything in great detail and you don't feel rushed or confused on what is going to take place. More
by vshamon8
Employees Worked With
Lillian Juarez
March 03, 2020
They didn’t put the sensors back on all rims. Now I have to pay $700 to get them put on all of my tires to pay $700 to get them put on all of my tires More
by Amonjhsn
Employees Worked With
Other Employees :
Bill Dolan, Adam Khamsot, Miguel Meza
March 03, 2020
efficient, knowledgeable I have had only the best and knowledgeable service from VW team, especially my last visit which was the best. I have had our Beetle serviced at many V I have had only the best and knowledgeable service from VW team, especially my last visit which was the best. I have had our Beetle serviced at many VW dealers throughout the USA and VW of Downtown Chicago by far the best in all area's, More
by DENPETE
Employees Worked With
Other Employees :
Bill Dolan, Adam Khamsot, Miguel Meza
March 02, 2020
Words, can't describe how fun and amazing this dealership has been! I couldn't be more Happy! I feel like I've made new friend's! has been! I couldn't be more Happy! I feel like I've made new friend's! More
by johnotto.kuhlmann
March 02, 2020
Very good in all aspects ... Herberto has been more than profesional every time that I have to get my car to the dealership no matter if ita a service or any other little thing profesional every time that I have to get my car to the dealership no matter if ita a service or any other little thing More
by A.SANTIZZO
Employees Worked With
March 02, 2020
Great communication and honest assessments. Called right away when my vehicle service was complete. The team also washed the car as part of the service which added some nice touch. away when my vehicle service was complete. The team also washed the car as part of the service which added some nice touch. More
by DANIELJUNK75
Employees Worked With
March 02, 2020
Yes the service was superb!!! My service advisor was very patient and informative. Kept me up to date on all repairs. I highly recommend this location for future maintenance appointments. patient and informative. Kept me up to date on all repairs. I highly recommend this location for future maintenance appointments. More
by KBOOMENT
March 02, 2020
Adam was really great and kept me informed during the process of fixing my car. The service was exceptional. I always get serviced there and will continue to do so. process of fixing my car. The service was exceptional. I always get serviced there and will continue to do so. More
by ZZAAJANINE
Employees Worked With
Adam Khamsot
