Volkswagen of Downtown Chicago

I’m always pleased with the 5 star service I receive at VW Downtown. Adam is awesome! I love that they text me updates on my service and clean the car. VW Downtown. Adam is awesome! I love that they text me updates on my service and clean the car. More

This dealership continues to give its customers exceptional service. I appreciate the inspections they give to point out problems with your vehicle. I keep them and bring the car back knowing how m exceptional service. I appreciate the inspections they give to point out problems with your vehicle. I keep them and bring the car back knowing how much the repair will cost me. More

Easy to work with, and provided a detailed diagnostic report. The service department was friendly and accommodating. Communication was clear and frequent. My car was in good hands. report. The service department was friendly and accommodating. Communication was clear and frequent. My car was in good hands. More

Honest advice Brought the car in for an oil change, tire rotation, and wipers. Was honestly advised and helped quickly. Provided a complimentary uber for me which w Brought the car in for an oil change, tire rotation, and wipers. Was honestly advised and helped quickly. Provided a complimentary uber for me which was a surprise and added bonus. Car was freshly washed when returned to me. More

Pleasantly surprised by the customer service I took my car in to Gold Coast VW and was very surprised by the service I got. I had to get a safety issue fixed and also asked them to replace my win I took my car in to Gold Coast VW and was very surprised by the service I got. I had to get a safety issue fixed and also asked them to replace my windshield wipers. I was only charged for the blades and not the time it would take them to replace them. I was super shocked. I will definitely be going back to have my car serviced there. Thanks! More

Very helpful and Accommodating and have me a great deal Very helpful and Accommodating and have me a great deal for my trade also Went the extra mile To pick up my new care which was located at another d Very helpful and Accommodating and have me a great deal for my trade also Went the extra mile To pick up my new care which was located at another dealership More

I was ushered into the correct side by a nice young lady. Then, I was helped by Louis. Borris was a great host and answered my questions while I waited. The whole staff was very friendly. Then, I was helped by Louis. Borris was a great host and answered my questions while I waited. The whole staff was very friendly. More

Things started out great but once we decided to buy the car, the rest of the experience was very disappointing . We were left waiting for hours in the showroom and when we were called to pick up the car t car, the rest of the experience was very disappointing . We were left waiting for hours in the showroom and when we were called to pick up the car the next day it wasn’t ready and we waited another hour! More

Fantastic service, convenient location, and a very competitive price. I've had prior cars serviced here, but hadn't bought one at this location since it was Fletcher Jones. Very happy with my recent p competitive price. I've had prior cars serviced here, but hadn't bought one at this location since it was Fletcher Jones. Very happy with my recent purchase and would certainly recommend the dealer to anyone looking. More

Luis, Is always very helpful when I take my vehicle for Luis, Is always very helpful when I take my vehicle for service and professional. When I have questions if he is unsure at the time he will find ou Luis, Is always very helpful when I take my vehicle for service and professional. When I have questions if he is unsure at the time he will find out what is needed and get back with an answer. More