Volkswagen of Downtown Chicago

Buyers Beware: This dealership has horrible sales tactics. My car was priced at $46,000 and they insisted that I had to pay for their extended warranty, perma plate, and a prep and delivery fee. Mind tactics. My car was priced at $46,000 and they insisted that I had to pay for their extended warranty, perma plate, and a prep and delivery fee. Mind you, dealerships typically never charge this, so I would run. FAST. The 3 extra fees totaled to be $2,354 added to my out the door price with no negotiation. I decided that since I still wanted the car, I would just go to my local credit union instead, so I called Luis back and told him to take all the fees off and just give me the out the door price and he mentioned they couldn't do that because it would affect how he was paid out. Eventually he did say that he could take it off, but it would be added onto the out the door price of the car which increased it beyond $46,000. This dealership has no integrity and is as sleazy as they come. Would not recommend ANYONE coming into this dealership. More

It’s been a great experience when i came here for repairing and inspecting my car. repairing and inspecting my car. More

I visited the parts department today and Fernando was very helpful and courteous. It is always a pleasant experience at this facility. A+ very helpful and courteous. It is always a pleasant experience at this facility. A+ More

Melissa was amazing! This was my first time buying a car and she explained things perfectly while being honest and respectful. She was great and got me a really great dea This was my first time buying a car and she explained things perfectly while being honest and respectful. She was great and got me a really great deal! Thank you so so much! More

Melissa was the best. Very professional and has good communication skills. Not replusive and with a good smile all the way. She fought hard getting me approved all the way Very professional and has good communication skills. Not replusive and with a good smile all the way. She fought hard getting me approved all the way. I do recommend her if you ever go the car show room for any purchase. She was indeed awesome. More

Excellent is all i can Say, I Have been in the Automotive Industry for 43 years now Retired and I have many opportunities to work with many Dealership Owners and I have chosen again to lease with Alex and Ma Industry for 43 years now Retired and I have many opportunities to work with many Dealership Owners and I have chosen again to lease with Alex and Mario The very best, Michael was on top of me from the very second Alex called him and Michael Followed through until My ID-4 Pro S + was delivered to me from Chicago to Coral Springs FL. Excellent transaction and I have bought like 90 vehicles this Ranks as the vey Best Michael You and your team are Fabulous. Davis. Was also On Top of the complete transaction as well as Danny. Bravo Excellent and will do it again soon. More

Melissa & Davis were very helpful, efficient, and straightforward. I recommend asking for Melissa if you are in the market for a car! The dealership itself is light and bright, and has different area straightforward. I recommend asking for Melissa if you are in the market for a car! The dealership itself is light and bright, and has different areas for sitting and waiting for your paperwork or your car to get serviced. They also have valet parking. More

The service was excellent and Melissa was very skilled in completing the deal, I was very happy with the results completing the deal, I was very happy with the results More

Fernando from parts was super helpful and I got my keys replaced efficiently. Thank you! 😃 replaced efficiently. Thank you! 😃 More

Buying my car at this dealership was a nice experience. Emre is an excellent salesperson, he will do everything to find the right car for you and make sure you can drive it home the same day. From present Emre is an excellent salesperson, he will do everything to find the right car for you and make sure you can drive it home the same day. From presenting the car to the test drive, he was very professional and helpful. Davis from the finance department is very detailed, he explained everything clearly and went through each item step by step, which made the process smooth and transparent. Since the used car I purchased had some issues, Mohammad and Emre went above and beyond to support me. Mohammad kept me updated, listened carefully to all my concerns, and made sure I was satisfied with the resolution. Overall, even though I have doubts that my car was thoroughly inspected before I purchased it, the team was willing to listen to my concerns and opened a ticket to address everything I pointed out. In the end, even though I still believe the car might have some electrical (ECU) issues, they committed to fixing it for me. I will update this review with further comments regarding the service once the work is completed. More