Volkswagen of Downtown Chicago

I recently visited the Volkswagen dealership of Chicago and had an extremely disappointing encounter with sales manager, Julian. From the moment I interacted with him, his rude and dismissive attitude was and had an extremely disappointing encounter with sales manager, Julian. From the moment I interacted with him, his rude and dismissive attitude was evident. His tone throughout our conversation was unprofessional, condescending, and left me feeling completely disregarded. I had a few important questions regarding a potential purchase, and Julian’s behavior made it clear he had no interest in assisting me. He barely acknowledged my concerns and acted as though my inquiries were an inconvenience to him. His dismissiveness and lack of basic customer service skills are unacceptable for a brand that prides itself on quality. Before coming out to this dealership I told them on the phone I had no ride and was planning on walking out with a car if they honored their promotion. They said if you come right now we will pay for your Uber. I booked a $80 uber and when I was pressured into putting 6,000 down on a 17k car msrp for a lease with a mileage allowance of 10k miles a year. I immediately felt taken advantage of and told them I will not be moving forward and to honor your word and cover my Uber on the way here and call me one on the way back. Julian, sales manager of vw of downtown Chicago’s response was, “I’m not paying for your Uber, why would I do that when you didn’t buy a car from me.” Not only was his customer service and attitude disgusting and unprofessional, he is not a man of his word and made me regret the day I walked into this dealership. I will never recommend anyone to go to this dealership just for them employing an employee like this man and they will never get a dollar from me moving forward. I expect much better from a reputable company like Volkswagen. This experience has left a lasting negative impression, and I sincerely hope this is addressed to prevent future customers from enduring such poor service. I urge management to take immediate action to ensure this kind of behavior is corrected. More

The was grate they take care of me the only one thing the was no car wash cause my front plate which they could take out and put it back wen they washed but over all good take care of it thank you for you se was no car wash cause my front plate which they could take out and put it back wen they washed but over all good take care of it thank you for you service and I well came back More

Fred has done a great job stepping in as service manager. I’ve been going there for about 15 years and seen a few changes of the guard, and I am very impressed with the way he handled my issue. I moved a lot I’ve been going there for about 15 years and seen a few changes of the guard, and I am very impressed with the way he handled my issue. I moved a lot farther away, but service like theirs, including Mike B the shop foreman, makes me feel confident in the choice to make the journey. Good stuff all around including the team at the desk, the porters, and the work done - Thank you guys! More

Overall respectful interaction. However when you come to a dealership, you come for a good deal. Felt as if my budget was not respected! However when you come to a dealership, you come for a good deal. Felt as if my budget was not respected! More

He was extremely knowledgeable and very helpful during my recent purchase of my new 2024 Taos. Very professional recent purchase of my new 2024 Taos. Very professional More

The service was amazing. Fred really went above and beyond to get my repairs done. I was informed of everything as it happened and given the chance to make decisions that wou Fred really went above and beyond to get my repairs done. I was informed of everything as it happened and given the chance to make decisions that would benefit me and my car. I would definitely recommend this location to anyone who’s undecided. More

Terrible customer service Bought the car at the same dealer 1 year and need to spend $8,000 already to repair the car People are rude and do not want to help dealer 1 year and need to spend $8,000 already to repair the car People are rude and do not want to help More

I needed keys programmed for my beetle and they were very prompt in doing it. Space is nice but I didn't see anywhere to get coffee. Everyone I dealt with was very professional from the receptionist to the s prompt in doing it. Space is nice but I didn't see anywhere to get coffee. Everyone I dealt with was very professional from the receptionist to the senior service manager. I will not hesitate to go back for additional services. More

We had an incredible experience with Avery. She was warm, super personable, and incredibly helpful. Would definitely recommend her to anyone! She was warm, super personable, and incredibly helpful. Would definitely recommend her to anyone! More

The renovation turned out wonderful and the space is comfortable for someone like myself when I need to linger for a bit while I wait for my car to get serviced. In addition, the separation from Honda comfortable for someone like myself when I need to linger for a bit while I wait for my car to get serviced. In addition, the separation from Honda for service is a nice touch. More