Volkswagen of Downtown Chicago

Eric was so wonderful. He needs a big fat raise. Thank you to everyone hooray! He needs a big fat raise. Thank you to everyone hooray! More

Great service very and the team was very Patient working with me.. overall great experience with me.. overall great experience More

Dealership gave me a vehicle that had several issues. Only had the vehicle for two weeks had several issues with vehicle. Went to test drive vehicle seen that the tire needed air they put air in the tire Only had the vehicle for two weeks had several issues with vehicle. Went to test drive vehicle seen that the tire needed air they put air in the tire. Two days later needed more air, I put air in the tire, tire had a nail in it. Dealership patched the tire up, air went out again go to tire shop, they said the nail was in a place that should’nt been patched up but replaced. Asked dealership to accommodate me with a new tire being that when I test drove the car it already said it was a issue with the tire, they didn’t accommodate me just for me to be stranded on the side of the road because of my tire. Now I’m riding on a donut in my brand new truck. Air wasn’t working spent two days at the dealership to fix the air mind you I was on vacation, spent several days bringing vehicle back due to several issues. That was a horrible vacation I should be excited about my new vehicle but I’m not, now the headlight not working just a disaster More

Baha was extremely knowledgeable and helpful! He really took the time to explain financing options. Meeting with Baha was definitely the easiest part of purchasing my new vehicle! He really took the time to explain financing options. Meeting with Baha was definitely the easiest part of purchasing my new vehicle! More

Avery was great! She made everything seamless, quick and easy. The new car is great - thank you! She made everything seamless, quick and easy. The new car is great - thank you! More

Fred (service manager) resolved my issue and gave me excellent client treatment. I encountered some issues but Fred stepped in and nipped it right away. Excellent manager and deliver great results excellent client treatment. I encountered some issues but Fred stepped in and nipped it right away. Excellent manager and deliver great results More

Excellent service for my van. I was on a road trip in my van from Germany and broke a belt. They sourced a part that was for a van not sold in America. And got me back on the roa I was on a road trip in my van from Germany and broke a belt. They sourced a part that was for a van not sold in America. And got me back on the road!!! More

Avery was very helpful with finding a car that was right for me for a great price! for me for a great price! More

I recently had a great experience here. Everyone was very kind and professional, and bonus points because I didn’t feel pressured at all. They just offered great information and awesome cus Everyone was very kind and professional, and bonus points because I didn’t feel pressured at all. They just offered great information and awesome customer service. Shoutout to Avery for making the whole process smooth and enjoyable. She’s a pro and I was lucky to have her helping me out! More

Avery is very nice and easy to talk to. She helped me a lot with the concerns I had and went over the top to provide excellent customer service. If you’re looking for a volkswagen please re She helped me a lot with the concerns I had and went over the top to provide excellent customer service. If you’re looking for a volkswagen please reach out to Avery!! More