Volkswagen of Downtown Chicago

Terrible communication. Took a week to get an oil change completed. Phone system doesn't work. 30 minutes on hold trying to talkvto adviser. Offer of loaner was communica Took a week to get an oil change completed. Phone system doesn't work. 30 minutes on hold trying to talkvto adviser. Offer of loaner was communicated via voice mail and no one answered when I called back. More

I’ve only bought from this dealership and every time it is an outstanding experience is an outstanding experience More

Michael was very transparent with his commitments which I really like.. For ex. The time it might take to service the car. I also appreciate his commitment to getting a part replaced. He ensured the timel really like.. For ex. The time it might take to service the car. I also appreciate his commitment to getting a part replaced. He ensured the timelines are met, he adhered to my request(which he could have easily denied) even if that required going out of his way, he followed up nicely. Overall, it was a pleasant experience. More

They are serious and competent about what ever they do when it comes to jobs related and on time when it comes to jobs related and on time More

This is my third VW at this dealership. I have found the staff very professional. I worked with Jon Oomans and he answered all my questions and concerns and made the process very smooth and I have found the staff very professional. I worked with Jon Oomans and he answered all my questions and concerns and made the process very smooth and efficient. More

Best service I have ever had by the writer and workmanship. Work done properly and on time. workmanship. Work done properly and on time. More

I've enjoyed doing business here both times I came here. your trade in will be fair, the process is easy, and while i was the there the most sweet girl that help me (Joceyln) i was so helpful an came here. your trade in will be fair, the process is easy, and while i was the there the most sweet girl that help me (Joceyln) i was so helpful and cooperative with me explained everything well detailed answered any questions i had truly an amazing experience with her and I will go back here again because of the excellent customer service and high quality vehicles thank you Volkswagen Downtown and Thank you jocylen for making my experience as easy and wonderful as possible. More

Very friendly amd helpful staff. Buying a used car from them was simple and easy. Highly recommend this dealership. Buying a used car from them was simple and easy. Highly recommend this dealership. More

After painful experiences with multiple dealerships all over the Chicago Metro Area, VW of Downtown Chicago was a breath of fresh air. Jocy was kind and helpful and walked us through the entire process. We over the Chicago Metro Area, VW of Downtown Chicago was a breath of fresh air. Jocy was kind and helpful and walked us through the entire process. We sold our car to this dealership and it was a rather complicated case (with a loan still outstanding on the car and a co-signed out of state) yet they didn’t give up on us, gave us a fair price, and frankly, most importantly, maintained constant communication with us during the entire process — so kind and reassuring a very grateful for this level of customer service! More

Michael was very knowledgeable about the cars he’s servicing at Volkswagen. Much more helpful than other locations I’ve been too! servicing at Volkswagen. Much more helpful than other locations I’ve been too! More