Volkswagen of Downtown Chicago

Zero star worthy place. I tried to figure out and talk through with employees the issue, but was ghosted many times. Honestly I warn anyone who is going to be selling their I tried to figure out and talk through with employees the issue, but was ghosted many times. Honestly I warn anyone who is going to be selling their car here. I gave this business many opportunities to make it right. Sold my car March 23, 2024 and didn't get my check until May 16, 2024 after they assured I would get my check within two weeks. They spelled my name wrong on the check so could not cash it, when I went to pick it up again it was locked in the office because an employee left it there, and then an employee took my check home so when I came to pick it up he said he left it at home. A manager promised a giftcard for all the "hassle" and "terrible experience" which obviously I never got. Manager Matt never followed up. I am so happy that two of my colleagues and friends took my advice and didn't go here for business. More

This was my first visit with Volkswagen and the service was great and Mike was absolutely fantastic. I would recommend this location to friends and family. was great and Mike was absolutely fantastic. I would recommend this location to friends and family. More

Convenient location in Chicago and polite staff are a great asset to this dealership. The break room and atmosphere were also welcoming and clean great asset to this dealership. The break room and atmosphere were also welcoming and clean More

I came in because the light bulb over licence plate was out and indicator light present.. I paid $425 to run diagnostic and replace bulbs. But socket needs changed and then they wanted another $375 to f out and indicator light present.. I paid $425 to run diagnostic and replace bulbs. But socket needs changed and then they wanted another $375 to finish job. Herberto was kind enough to say that they would finish the job forfeiting the $375 after I said I can't justify $800 for this repair...just so expensive. I don't love the text for approval, prefer someone call and let me know details. Appreciated the wash and vacuum. More

Need more mechanics. So the customer service can give a more exact time frame for work being done. The online service schedule doesn't seem to work properly. So the customer service can give a more exact time frame for work being done. The online service schedule doesn't seem to work properly. More

Great service and super friendly staff, they help with all of your doubts and questions providing the best for you and your car. all of your doubts and questions providing the best for you and your car. More

I found a bag of empty cans of alcoholic sparkling water in the trunk of my car, obviously left by the people working on my car. That says it all about the quality of work done at this dealership. in the trunk of my car, obviously left by the people working on my car. That says it all about the quality of work done at this dealership. More

Davis was great to work with. We visited multiple times before we decided on our new car and he never pressured us to make a decision. He was always super welcoming and wanted to We visited multiple times before we decided on our new car and he never pressured us to make a decision. He was always super welcoming and wanted to make sure we got something we loved and were comfortable with. More

Luis was extremely helpful and thorough. He went above and beyond in communication and assistance and was always very friendly. Costa was excellent as well, even reopening to accept my car a He went above and beyond in communication and assistance and was always very friendly. Costa was excellent as well, even reopening to accept my car after I dropped it off late. Very professional and friendly staff More

Jonathan was very knowledgeable and professional. Really appreciated his responsiveness to a couple requests that I had after vehicle purchase. Really appreciated his responsiveness to a couple requests that I had after vehicle purchase. More