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Volkswagen of Downtown Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
3,045 Reviews
We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided. "Das Auto"
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1111 N Clark St

Chicago, IL

60610

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Showing 3,045 reviews

February 15, 2024

Jimmy the Salesperson, Donnie in Finance, Auzi Wallace in Service, and Fernando Tapia in Parts provided a good customer experience during my visit at VW Downtown Chicago. I recommend working with them when p More

by feason10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Caprile
4.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Tapia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Avramov, Auzi Wallace
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Feb 16, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Volkswagen of Downtown Chicago are glad to have you as a customer.

February 15, 2024

The dealership is really nice clean, new and up-to-date. Luis was very friendly and accommodating answering all my questions. My service was completed even sooner than anticipated. More

by ScottP
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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Feb 16, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for Luis and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

February 15, 2024

The staff is always nice to deal with and informative. The facilities are always clean and welcoming. More

by TOOLY9030
Recommend Dealer
Yes
Employees Worked With
Heberto
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Feb 16, 2024 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

February 14, 2024

Mike was fantastic! He was very patient and kind. I dread going to the dealership but it was a totally bareable, actually pleasant experience thanks to Mike! More

by MEGANTRAVERSARI
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
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Feb 14, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear that Mike and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 14, 2024

This is the second time we go there and your man, despite being overworked, was professional and courteous, and I'm grateful for him going above and beyond to help me with everything that we needed done. More

by SAINTS4318
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
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Feb 14, 2024 -

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words for Mike, and for taking the time to leave us this wonderful feedback!

February 14, 2024

He was thorough and made the process easy He let me know that there was a concern with my car and he helped me get it all done in a day More

by MAMIE.OELERICH
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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Feb 14, 2024 -

Volkswagen of Downtown Chicago responded

Mamie, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Luis met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

February 14, 2024

Excellent Excellent customer service from Mike in service department Excellent customer service from Mike in service department I would recommend anyone to speak with him in regarding maintenance services More

by TIARRA.SMITH23
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
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Feb 14, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with Mike and our team. We're glad to hear we delivered such a great experience!

February 14, 2024

Mike was great. Helped me in and out with great time and actually took the time to listen to me about my tire issues More

by Grhall85
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
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Feb 14, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with Mike and our team. We're glad to hear we delivered such a great experience!

February 13, 2024

Mike tried to charge me 60 dollars more for the battery I needed after a rep quoted me a different price on the phone then proceeded to tell me that 'the minimum service charge for all maintenance at VW is 2 More

by Np3268100
Recommend Dealer
No
Employees Worked With
Mike Szafraniec
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
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Feb 13, 2024 -

Volkswagen of Downtown Chicago responded

Hello Nate, Mike S is one of our most liked and absolute genuine people I know. I apologize that this was your experience. I would just like to say there must have been some sort of miscommunication as Mike S is extremely well liked by his loyal customer base. If you would like to call me personally, I would appreciate an opportunity to dig into this a little further and make it right for you. 312-628-4830

Feb 13, 2024 -

Np3268100 responded

Can you confirm that the minimum service charge is indeed $230? And if so then why was that not assessed to my previous service you have on record?

Feb 14, 2024 -

Volkswagen of Downtown Chicago responded

Hello Chuck. Our hourly rate is $230. That is not our minimum service charge. There is a myriad of services that do not require an hour of labor time. Oil Changes, for instance, start at $89 and that includes the oil and filter. Tire rotations are $45. Tire patches are around the same and to mount and balance a single tire would be $35. Many light bulb services are less and then there are plenty of services that we do not charge any labor on like fluid top offs, wiper blade replacement, key fob battery replacement etc. We also do not require service with a purchase so if someone is very handy or has their own technician they want to use at an independent shop, we will sell the parts only. $230 is what is our hourly shop rate and our rate for the removal of old battery, installation and programming of the new battery. We also currently have a coupon online for $25 off a battery special taking labor down to $205. I apologize for your son's experience and any poor communications on our part. I was the one who spoke to you earlier and please feel free to reach out with any other questions. - Mike Zafiriou, GM.

February 13, 2024

Everyone, especially Mike, made me feel at home. They took good care of me and my car. More

by ANJACKSN
Recommend Dealer
Yes
Employees Worked With
Mike Szafraniec
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Szafraniec
Report | Print
Feb 13, 2024 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and our team, and we look forward to working with you again.

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