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Volkswagen of Downtown Chicago - Service Center

Chicago, IL

4.2
1,665 Reviews
Call Service Center (312) 614-0196

1,665 Reviews of Volkswagen of Downtown Chicago - Service Center

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June 19, 2025

I am pleased with the service provided at the vw dealership. Thank you. Have a blessed day More

by Nana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2025 -

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

June 19, 2025

Polite as soon as I entered the door. Was prompt and accurate for the time it would be done. More

by Pmatylonek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Bode
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 19, 2025

Every time I come here, I have an excellent visit. They have a fancy free Bevi water machine, fancy free coffee machine, multiple TVs, outside lounge, and everything is so clean and beautiful. Also, e More

by MIKEZAFIRIOU0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Borek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 18, 2025

Excellent service. Competent technicians. Fantastic management. Fred B, Luis T and Mike B are all fantastic. More

by ANIBINANI@HOTMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Tinoco
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Jun 18, 2025 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

June 15, 2025

Fernando is amazing & helped me with everything ! Really appreciate all his help during this time ! More

by Biancailbuga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Tapia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2025 -

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

June 15, 2025

Making appointments is always super easy, the people are very helpful and service is usually finished pretty quickly More

by xelo1004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2025 -

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 14, 2025

The dealership didn’t finish putting in the rest of the screws for the undercarriage part (splash shield) in my car. So now, when I go above 65 mph, the shield slaps against the bottom of my car and makes More

by bbell824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grant Bode
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2025 -

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

June 14, 2025

I think it's rude to call anyone house before 8 o'clock I think it's rude to call anyone house before 8 o'clock especially in the weekend More

by TERRELL.MITCHELL89
Recommend Dealer
No
Report | Print
Jun 18, 2025 -

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

June 12, 2025

Great service dept, fast and easy. Comfy waiting room as well. and TV to pass the time More

by 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Herberto Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Tinoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelia House
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Borek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alonzo Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Boos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2025 -

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

June 12, 2025

Only two complementary oil changes. Not a good selling point for reinvestment, we’ll look at other dealership when it’s time for a trade-in More

by DREED1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Perez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2025 -

Volkswagen of Downtown Chicago responded

Hello Mr Reed. Please give me a call when you get a chance. I would like to see if there is any way we can qualify you for any additional VW Cares. For the record, the 2 you receive are from VW. My store is one of the very few that is signed up for 3 free VW services. No store was able to elect to do more than this so we will be your very best option for complimentary included services with your purchase. There are several Reeds in our system and I do not want to look at the wrong vin. Please reach out to me so I can see if there is anything more I can do. My direct line is 312-628-4830. Thank you, Mike

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