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Volkswagen of Downtown Chicago - Service Center
Chicago, IL
1,641 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,641 Reviews of Volkswagen of Downtown Chicago - Service Center
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May 30, 2025
I would rate it a negative 0 if I could. this is the worse dealership I have ever been too,they’re rude they sold me a bad car and try to deny it. I took in my car cause it was breaking down this is the worse dealership I have ever been too,they’re rude they sold me a bad car and try to deny it. I took in my car cause it was breaking down after a month in a half that I bought it and they tried to make me pay for the service and treated me like garbage managers are horrible never answered my phone calls or wouldn’t call me back!! More
by JETAS023
Verified Customer
May 29, 2025
I actually wish there was neutral vs just yes no for recommendation. I just do not trust the service department. Not only had I just had the exact service done on my car. My garage even reinspected it t recommendation. I just do not trust the service department. Not only had I just had the exact service done on my car. My garage even reinspected it the work and said all was good and suggested I bring it to the dealership. I asked them to give me the part so I could bring it to my garage and they would refund me for the part. That did not happen. Luckily the manager ended up taking the cost of the part off of the total cost. I just have doubts that that was even the issue with the car and feel maybe just the computer needed to be reset. Unfortunate that I feel that way. My garage was in contact with the parts folks where they got the part so I know it was under warranty. Luis refused to remove part cost and was supposed to hang onto part. More
by Downtown Chicago customer
Employees Worked With
May 28, 2025
This dealership was clean and easy to use. I could drive up same day for an appointment, and drop off my car while going back to work. They communicated frequent updates and made it very easy I could drive up same day for an appointment, and drop off my car while going back to work. They communicated frequent updates and made it very easy over text to see the services needed and allow me flexibility to choose next steps. Highly recommend. More
by DBARTLET0
May 27, 2025
Great shop and staff. The service is smooth and quick and the waiting area is clean and modern The service is smooth and quick and the waiting area is clean and modern More
by 123
Employees Worked With
May 27, 2025
Good quality service and excellent treatment by staff. I will come back soon for sure I will come back soon for sure More
by 123
Employees Worked With
May 23, 2025
Kelia and Fred gave me courteous and professional service. This time went way much better than previous experience. service. This time went way much better than previous experience. More
by julio4220
May 22, 2025
The service person that helped me was very knowledgeable and made me feel like he cared and made me feel like he cared More
by SHELLYD2103
May 21, 2025
Grant was very helpful and kind. Grant kept me informed with updates on the progress of the repair and was very helpful. Grant kept me informed with updates on the progress of the repair and was very helpful. More
by STEFFANI.STROK
May 21, 2025
Kelia made certain that the part was available before taking the car up to the service area. Service completed in the hour and a half time frame that she estimated for me. I waited at the dealership. taking the car up to the service area. Service completed in the hour and a half time frame that she estimated for me. I waited at the dealership. More
by SSBICAK
May 20, 2025
Great rep who helped alot - still need to address the sap on my car which was not fixed. on my car which was not fixed. More
by wsanderson20
Employees Worked With
