Volkswagen of Downtown Chicago - Service Center

I brought my Tiguan in for service, and the team here was outstanding from start to finish. Luis were friendly, professional, and kept me informed throughout the entire process. The service was completed on outstanding from start to finish. Luis were friendly, professional, and kept me informed throughout the entire process. The service was completed on time, and they even took the time to explain what was done and what to watch for in the future. My Tiguan is running perfectly, and I truly appreciate how easy and stress-free they made the experience. Highly recommend this service department if you want your Volkswagen taken care of the right way! Thanks, Kurtis Coty More

The salesman was excellent very professional and polite. The appointment was very punctual all around pleasant experience. The appointment was very punctual all around pleasant experience. More

It was great partnering with them. They are receptive and their service was excellent and timely They are receptive and their service was excellent and timely More

Communication was sound and the check in/out process was seamless. My car was ready for pickup on my arrival. I do wish they did a better job washing the car. seamless. My car was ready for pickup on my arrival. I do wish they did a better job washing the car. More

VW Factory Recalls must be better organized. 2 Recalls within short time, could combine easily. We know about the second recall already when the first took place at the dealership, we are losing 2 Recalls within short time, could combine easily. We know about the second recall already when the first took place at the dealership, we are losing half a day dropping the car at the dealership and getting it back. Not to forget making appointments that fit everyone’s schedule. More

8 weeks, 10k costs and 2 hours after getting car back the repair they made breaks repair they made breaks More

Customer service have to improve their skills. Also they need more people to take care of the customers, you have to wait, and wait and wait, at the end have to hang out because they don’t answer. Also they need more people to take care of the customers, you have to wait, and wait and wait, at the end have to hang out because they don’t answer. Also l took my car for an estimate, the estimate was almost $11,000.00 for install an catalytic converter, when l asked to the the person who answered the phone, why so much, he told me that it was $2,100.00 for parts and the rest for labor!!!! Are you serious??? More than $8,000.00 for labor?? That was ridiculous! Of course I took my car somewhere else. More

Everyone was professional and friendly. Everything was explained to me and I knew the charges up front. I was given a fairly accurate timeframe for my car to be finished. Discussed next ste Everything was explained to me and I knew the charges up front. I was given a fairly accurate timeframe for my car to be finished. Discussed next steps for car care. Was kept informed. More

even though the dealership was busy that morning, the team made sure i was looked after in a timely manner team made sure i was looked after in a timely manner More