Volkswagen of Downtown Chicago - Service Center

I have been getting my car serviced in VW downtown Chicago over a year and the service dept.. as always been excellent before and after the pandemic. Chicago over a year and the service dept.. as always been excellent before and after the pandemic. More

I was very pleased with the repair service I received for the 2014 Passat. The service representative and management made every effort to fix the problems I had with the car. for the 2014 Passat. The service representative and management made every effort to fix the problems I had with the car. More

good and friendly service! I had some issues with my car but I had a warranty so my guy Luis took care of it very well! friendly kind and fast service! I like it! I had some issues with my car but I had a warranty so my guy Luis took care of it very well! friendly kind and fast service! I like it! More

Relaxing! My visit was very informative. Mr. Tinoco was professional, and he made sure my questions were answered. He was friendly and attentive to my concerns. My visit was very informative. Mr. Tinoco was professional, and he made sure my questions were answered. He was friendly and attentive to my concerns. More

Excellent service! The work was fast and the waiting room was clean. They met me and were also flexible when I needed to push the appointment back an hour. room was clean. They met me and were also flexible when I needed to push the appointment back an hour. More

I’ve had a lot of bad experiences at dealerships. Being told I need work done that I didn’t, having to wait a very long time with no communication about what’s happening, and even having work done on my ve told I need work done that I didn’t, having to wait a very long time with no communication about what’s happening, and even having work done on my vehicle that I did not approve. This place have given me the service and advice that I trust. As long as I have a VW, this will be my go to place. More

Quick and Painless My check engine light was on so I came into the VW service department expecting the worst. I was greeted by Miguel Meza who was very friendly and too My check engine light was on so I came into the VW service department expecting the worst. I was greeted by Miguel Meza who was very friendly and took care of me. Turned out the problem was just a hose that needed to be reattached. No parts even needed! I appreciate the honesty as I have been "had" before with car repairs. I decided to get an oil change/70,000 mile tuneup package. I was happy with my experience here as I am always hesitant to take my car to an actual dealership for service. Everyone was very courteous and helpful, and I appreicated the complimentary Lyft ride home after I dropped off my car. More

This time my experience was entirely satisfactory. This was a remarkable change from my last encounter, which was awful! I’ve had all service work done here. This is where I purchased the car. After my ex was a remarkable change from my last encounter, which was awful! I’ve had all service work done here. This is where I purchased the car. After my experience with Michael Zafiriou, I was totally prepared to never visit this dealership again! More

Great and fast service! They helped us quickly understand our issue and fixed it quickly. Always a pleasure coming to Volkswagen of Chicago for service our issue and fixed it quickly. Always a pleasure coming to Volkswagen of Chicago for service More

Generally professional experience with room for improvement But my latest experience could have been better. Here's how: 1. I tried twice to contact the department through their online messaging portals to r But my latest experience could have been better. Here's how: 1. I tried twice to contact the department through their online messaging portals to request an appointment. First I tried Facebook Messenger, where the dealership has been highly responsive in the past. They use an integration with Edmunds.com on that platform, and an agent took my information in a chat and told me the dealership would be in touch. They weren't. Then I tried the contact form on the dealership's website. Same thing. No reply, ever. 2. I ultimately called and spoke with an agent who took the same information and set up an appointment for me. When the agent told me to go into the small, windowless office in the service department to drop off my vehicle, I asked what protocols or precautions the dealership was taking to allow for social distancing. She sounded confused, like I'd just asked if a clown would be on site giving out cotton candy. She told me there wasn't one, but that she would add it to my appointment notes that I preferred contactless drop-off. No one seemed to ever see these notes. 3. The 60,000 mile inspection costs more than $700 for a 2011 Jetta TDI 2.0. I compared each item in the inspection with the owner's manual and decided to shop around for future reference only after authorizing this work. (It had been so difficult to set up the appointment that I didn't want to wait, and besides, I needed another repair done simultaneously that's covered by my warranty.) I called two service centers. One offered to do the same work for $350, and another said they'd do it for free with an oil change. I doubt the free inspection included the replacement materials this dealership provides, but still. Wow. That's a big gap. 4. I have to give credit and thanks where it's due, though: VW of Downtown Chicago is offering free pick-up and delivery in light of Covid-19, which I only learned from a pop-up on their website days after my service began. Knowing this sooner would saved me a great deal of unnecessary coordination (and why didn't that agent who set up my appointment know about this?), but I do appreciate the service. VWDT Chicago delivered my vehicle only 45 minutes late after the repairs were finished. Not bad, I guess. P.S. Shoutout to Adam Khamsot, who delivers some of the best customer service I've ever received anywhere. I didn't have the pleasure of working with him this time, but he's always been great in the past. Ask for him by name if you bring your car here. More